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Customer Resolution Executive
4 weeks ago
Key Responsibilities:
Manage and resolve customer queries, primarily land queries.
Prioritise and action E-mails effectively
Action daily booking queues
Chase relevant suppliers for documentation/confirmation
Check and update documentation for specialist bookings
Effectively manage and resolve escalated issues
Crisis situations support
Fulfil any critical support as directed by Manager
Handle incoming calls from Agents regarding documentation and Admin queries.
Investigate booking anomalies and irregularities
Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
The Person: Essential Knowledge, Skills and Abilities:
Excellent telephone manner
Skilful with Microsoft Office (Word / Excel)
Able to create solutions & identify areas for improvement in procedure
Excellent numeracy and literacy skills
Ability to organise, prioritise and manage own workload efficiently to tight deadlines
Manage a diverse range of duties at one time
Experience in dealing with conflict resolution
This is a full-time office-based position where you will be required to work 37.5 hours per week, with varied shift patterns Monday to Sunday. Hybrid working will be considered for the right candidate.
Please call Hollie on (phone number removed) or email
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