Customer Service Executive

3 weeks ago


South Tyneside Tyne and Wear, United Kingdom The DP Group Full time

My client, aleading FTSE 250 basedin Jarrow, are currently seeking a Customer Service Executive to join our established team. This is an office-based role requiring a customer service driven individual. The ideal candidate is confident and proactive with experience of customer service in a fast paced environment. Responsibilities

  • Maintain accurate account and customer data. • Respond to customers inquiry within SLA and aim for one call / case resolution.
  • Identify and take ownership of customer concerns
  • Identify new product opportunities and generate leads
  • Liase and build network with internal departments • Upsell and cross sell new products
Required Skills and Experience : • Excellent Communication skills
  • Good attention to detail
  • Commercially aware
  • Experience in service/sales environment
  • Minimum “A” Level Standard
Manufacturing knowledge desirable

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