Customer Service Executive

5 days ago


Dungannon and South Tyrone, United Kingdom Bela Recruitment Full time

**Bela Recruitment **is currently seeking a **Customer Service Executive (Office Based) **to work in **Dungannon Tyrone, Northern Ireland. (30 Seconds from the Dungannon M1 Junction).**

**The Company**
A fantastic local employer. This is an office-based job, where you will be processing sales orders from existing customers via an IT system, and supporting customers with any enquiries, such as product availability, lead time for delivery, pricing or invoice queries.
This is a very supportive team to join and a business where you can grow your career.
Immediate interview and start date is available

**Responsibilities**
- You will ensure excellent levels of customer service to key accounts daily.
- Deal directly with customers either by telephone, electronically or sometimes face to face.
- Create warehouse pick notes for all orders, create reports, stock/order adjustments, order entry, and processing exchanges.
- Ensure all client service level agreements are being followed and exceeded to ensure excellent service.
- Work with other departments to provide support and meet deadlines.
- This job will require multi-tasking, problem-solving and using your initiative to solve issues, however, the team/manager will ensure you have time to learn the job and grow your skills.

**Requirements**:

- Customer Service Executive experience or similar experience gained in a commercial setting with problem-solving and multi-tasking duties, ideally gained in an office environment processing sales orders or managing customers.
- Ability to prioritise and manage time effectively.
- Strong attention to detail.
- Able to work strongly in a team, or independently.
- Strong working knowledge of Microsoft Office Word, and Excel and willing to learn the in-house system.
- GCSEs (minimum of 4 at grade C or above, including Maths and English) or equivalent qualifications or experience.

**Rewards**
Salary between £21,000 - £23,000
Working for a fantastic local employer.
Pension.
Paid Holidays.
Onsite Parking.
Career progression opportunities.

**How to Apply**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dungannon and South Tyrone, County Tyrone: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person



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