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Customer Service Executive

4 months ago

South Tyneside, United Kingdom Zenith People Full time

Permanent- South Tyneside- Posted 4 hours agoThis is an excellent opportunity to join an established manufacturing business in South Tyneside.
- The main purpose of the role is to support the Commercial Team with the successful completion of all administration duties in relation to account management._

**The role responsibilities**:

- Follow up on quotations completed by the Sales Engineers.
- Log and track RFQs as requested by Sales Engineers.
- Update a sales pipeline using the CRM system if requested.
- Update CRM system with information provided by the Sales Engineers after customer calls.
- Listen and respond to customers needs and concerns and handle complaints as they arise.
- Processing of customer orders and raising of internal sales orders on the MRP system creating demand.
- Answering incoming calls regarding orders, billing issues, product problems, service questions and general client concerns.
- Preparation of orders for the contract review process and following up to ensure timely completion of process.
- Day to day liaison with customer regarding outstanding issues and order progress.
- Management of updating customer online portals.
- Internal liaison with commercial team, finance, operations, and engineering.
- Manage orders and maintain customer schedule adherence.
- Managing customer satisfaction survey and reporting findings to Commercial Engineer and Commercial Manager.

**The person we’re looking for**:

- Previous Customer Service Experience, preferable manufacturing but not essential
- Excellent Communication skills
- Good attention to detail and highly organised
- Ability to work under pressure to deliver a high standard of service
- Team player

**Job Features**:

- Job Category- Commercial- Salary- £23,900 - £26,700