Customer Relations Advisor

4 weeks ago

Billingham, United Kingdom Gleeson Homes Full time

Job Introduction
We have an exciting opportunity for an experienced customer service professional who is driven to provide a positive and 5* Customer experience to join our Customer Care team within the **Tees Valley region.**

This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance, whilst working closely with the regional customer care team to deliver support and service in a timely manner. To deliver a timely customer experience, we have an internally developed system called ‘My Gleeson’ it will be your responsibility to ensure that all activity on the system is processed and actioned within a proactive manor. As well as full responsibility for the My Gleeson system, this role is varied with the responsibility for analysis, reporting and direct customer contact, ensuring the delivery of an efficient and quality led service that meets the Gleeson customer service standards.

Main Responsibilities
- Direct Line Management to Regional Customer Relations Manager
- Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times
- Facilitate all complaint responses ensuring all information is provided by the Regional team.
- Provide detailed report on all complaints and their status in weekly meetings
- Action and issuing of all Customer Care defects received through the My Gleeson system, maintaining service level agreements
- Weekly status checks on all outstanding defects on My Gleeson plus jobs on hold.
- Ensuring all My Gleeson actions are completed daily
- Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales
- Sourcing and identifying customers plot and development information plus investigation history on all current and previously reported matters
- Full administration and weekly updates of the ‘Your Watch’ database
- Monthly reports on My Gleeson system when required
- Produce monthly KPI reports for Region
- Providing support to regional area offices in respect of customer queries
- Contacting customers post legal completion to understand their journey and experience, providing feedback to the Regional teams, ensuring CF is driven throughout
- Positioning a recommend or non-recommend in line with customer’s feedback and distributing this information to area offices
- Essential in complaints handling and formal complaint response writing
- Experience working within a customer service role (essential)
- Experience working in a housebuilding company within a customer care role (preferred)
- Team Player with excellent customer service, communication and interpersonal skills
- Professional telephone manner
- Strong written and verbal communication skills with focused attention to detail
- Sound time management and organisational skills with the ability to multi-task and manage time effectively to meet deadlines
- Flexible and adaptable
- Reliable

Why Gleeson?

Package Description
- Generous holiday entitlement of 26 days per annum + bank holidays
- Discretionary Bonus Scheme
- Holiday Buy Back Scheme
- Company Pension Scheme
- Private Medical Insurance Scheme
- Healthshield membership
- Life Assurance Scheme
- Share Purchase Plan

  • Customer Service Advisor

    3 weeks ago

    Billingham, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Billingham. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...

  • Customer Support Advisor

    2 weeks ago

    Billingham, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

    **Customer Support Advisor** Human Resources Operations - Customer Support Swindon, Newport, or Billingham - flexible and remote working options Band B: £22,011 Do you have a passion for Customer Service? Do you enjoy speaking to customers to resolve their queries? If so, we would like to hear from you. **What is a Customer Support Advisor **at...

  • Customer Service Advisor

    2 weeks ago

    Billingham, Stockton-on-Tees, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Billingham.We have both full and part time roles available.The role involves; Dealing with customer complaints. Give customers information about products and services. Speaking to new and existing customers verifying details or orders. Liaising with drivers who have...

  • HGV Service Advisor

    2 weeks ago

    Billingham, United Kingdom Accord Resourcing Ltd Full time

    HGV Service Advisor needed Billingham Our client, the franchised Top Brand Truck and Van Dealer across the North-East of England, is seeking for a Service Advisor to join their team in Billingham. The ideal candidate will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided...

  • HGV Service Advisor

    2 weeks ago

    Billingham, United Kingdom Accord Resourcing Ltd Full time

    HGV Service Advisor neededBillinghamOur client, the franchised Top Brand Truck and Van Dealer across the North-East of England, is seeking for a Service Advisor to join their team in Billingham.The ideal candidate will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will...

  • HGV Service Advisor

    2 weeks ago

    Billingham, Stockton-on-Tees, United Kingdom Accord Resourcing Ltd Full time

    HGV Service Advisor neededBillinghamOur client, the franchised Top Brand Truck and Van Dealer across the North-East of England, is seeking for a Service Advisor to join their team in Billingham.The ideal candidate will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will...

  • HR Advisor

    3 weeks ago

    Billingham, United Kingdom Paralloy Full time

    We are looking for an experienced **HR Advisor** to join our team, based in **Billingham overseeing all three of our sites, which include Billingham, Middlesbrough and Sheffield**. This is a full-time permanent role and in return, you will receive a **competitive salary plus benefits.** **Paralloy** has a worldwide presence and is a major supplier to the...

  • HR Advisor

    3 weeks ago

    Billingham, United Kingdom Paralloy Full time

    We are looking for an experienced **HR Advisor** to join our team, based in **Billingham overseeing all three of our sites, which include Billingham, Middlesbrough and Sheffield**. This is a full-time permanent role and in return, you will receive a **competitive salary plus benefits.** **Paralloy** has a worldwide presence and is a major supplier to the...

  • Hgv Service Advisor

    2 weeks ago

    Billingham, United Kingdom Accord Resourcing Full time

    **HGV Service Advisor needed** **£27 000 - £30 000 per annum** **Billingham** Our client, the franchised Top Brand Truck and Van Dealer across the North-East of England, is seeking for a Service Advisor to join their team in Billingham. **Role**:HGV Service Advisor **Salary**: £27000 - £30 000 per annum **Hours**: 7am to 5pm or 8am to 6pm or...

  • Human Resources Advisor

    2 weeks ago

    Billingham, United Kingdom Amber Care Group Limited Full time

    Amber Care Group provides high quality, safe and trauma informed supported living for children and young people across the Northeast and Northwest of England. Our work is delivered with an uncompromising focus on quality, ensuring that the young people in our care receive outstanding support from our teams focused on developing their physical, emotional and...

  • Telesales Advisor

    1 month ago

    Billingham, United Kingdom Kelly Services (UK) Ltd Full time

    Role: Telesales Advisors Shifts: 08:30 - 17:00 - Monday to Friday Duration: Permanent Location: Billingham Salary: £24,000 + commission UNCAPPED Our client is a leading importer and distributor of packaging products in the UK, renowned for our unwavering commitment to quality, exceptional service, and competitive pricing. With a solid reputation in...

  • Telesales Advisor

    4 weeks ago

    Billingham, United Kingdom Kelly Services (UK) Ltd Full time

    Role: Telesales Advisors Shifts: 08:30 - 17:00 - Monday to Friday Duration: Permanent Location: Billingham Salary: £24,000 + commission UNCAPPED Our client is a leading importer and distributor of packaging products in the UK, renowned for our unwavering commitment to quality, exceptional service, and competitive pricing. With a solid reputation in...

  • Telesales Advisor

    1 month ago

    Billingham, United Kingdom Kelly Services (UK) Ltd Full time

    Role: Telesales AdvisorsShifts: 08:30 - 17:00 - Monday to Friday Duration: Permanent Location: BillinghamSalary: £24,000 + commission UNCAPPED Our client is a leading importer and distributor of packaging products in the UK, renowned for our unwavering commitment to quality, exceptional service, and competitive pricing. With a solid reputation in the...

  • Telesales Advisor

    4 weeks ago

    Billingham, United Kingdom Kelly Services (UK) Ltd Full time

    Role: Telesales AdvisorsShifts: 08:30 - 17:00 - Monday to Friday Duration: Permanent Location: BillinghamSalary: £24,000 + commission UNCAPPED Our client is a leading importer and distributor of packaging products in the UK, renowned for our unwavering commitment to quality, exceptional service, and competitive pricing. With a solid reputation in the...

  • HR Advisor

    4 weeks ago

    Billingham, United Kingdom FUJIFILM Diosynth Biotechnologies Full time

    FUJIFILM Diosynth Biotechnologies: We are a trusted CDMO partner for life. At FUJIFILM Diosynth Biotechnologies (FDB), we encourage you to discover what inspires you every day, to follow your passion and your power - what we call Genki. The work we do has the potential to transform people’s lives and to impact where it matters most. Each day is an...

  • Customer Experience Advisor

    4 weeks ago

    Billingham, United Kingdom UK Shared Business Services Full time

    **Customer Experience Advisor - 12-month FTC** **Operations - Customer Support Services** **Swindon, Newport, or Billingham - flexible and hybrid working options** **Band C: £25,637** **Do you have a passion for Customer Service?** **Do you strive to make a difference and resolve Queries?** **If so, we would like to hear from you.** Our Customer...

  • Telesales Advisor

    3 weeks ago

    Billingham, United Kingdom Baltic Recruitment Full time

    Baltic Recruitment are currently recruiting for a Telesales Advisor to join a well established company based in Billingham, Stockton On Tees. The main function of this role will be to promote, sell and obtain orders from prospective customers through a relationship-based approach. You will be required to discuss company products and services with potential...

  • HR Advisor

    2 weeks ago

    Billingham, Stockton-on-Tees, United Kingdom FUJIFILM Diosynth Biotechnologies Full time

    FUJIFILM Diosynth Biotechnologies:We are a trusted CDMO partner for life. At FUJIFILM Diosynth Biotechnologies (FDB), we encourage you to discover what inspires you every day, to follow your passion and your power - what we call Genki.The work we do has the potential to transform people's lives and to impact where it matters most. Each day is an opportunity...

  • Telesales Advisor

    1 month ago

    Billingham, United Kingdom RMS Recruitment Full time

    RMS Recruitment are excited to be recruiting for an outstanding importer and distributor of packaging products. They are looking for Telesales Advisor to join the growing company and provide support. We have an exciting opportunity for individuals who enjoy the buzz of selling and interacting with people to join our existing sales team. The salary is £24k...

  • Telesales Advisor

    4 weeks ago

    Billingham, United Kingdom RMS Recruitment Full time

    RMS Recruitment are excited to be recruiting for an outstanding importer and distributor of packaging products. They are looking for Telesales Advisor to join the growing company and provide support. We have an exciting opportunity for individuals who enjoy the buzz of selling and interacting with people to join our existing sales team. The salary is £24k...