Customer Experience Advisor

6 months ago


Billingham, United Kingdom UK Shared Business Services Full time

**Customer Experience Advisor - 12-month FTC**

**Operations - Customer Support Services**

**Swindon, Newport, or Billingham - flexible and hybrid working options**

**Band C: £25,637**

**Do you have a passion for Customer Service?**

**Do you strive to make a difference and resolve Queries?**

**If so, we would like to hear from you.**

Our Customer Support teams are critical in ensuring we deliver a great experience, each, and every, time we interact with our customers. We make customer contact easy, convenient, and transparent for customers to enable a high-quality service to be delivered right first time, through our ‘single front door’ and appropriate triage. Our service delivery is underpinned by three customer commitments, delivered through our people, who empathise and respond to customers in the most effective and appropriate way.

Working in the Customer Experience Team you will join a high performing customer focused team whose aim is to provideease of interaction with professional, clear advice and guidance. We endeavour to add value and are always looking for an opportunity to improve, whether it is through making better use of systems and technology or by simplifying the way we work. That is why we take feedback seriously, celebrating the achievements and making changes where we can to enhance the customer experience. 

To do this role well you will need:

- Well-developed Customer Service and Interpersonal skills
- Strong communication skills both verbal and written
- Drive to deliver an exceptional service with every customer interaction.
- Problem Solving skills, ability to identify; determine the cause, prioritise and implement a solution with a user centric focus.
- Attention to detail ensuring a quality service is delivered every time
- Maths and English GCSE’s grades A-C (or equivalent qualifications) or proven work experience
- Knowledge and experience of UK SBS HR, Payroll, Finance and Procurement transactional processes (desirable)
- Proficient in Oracle and MS Office
- Knowledge and understanding of our customer feedback and escalation process.

In return for your skills and experience, we can offer you Hybrid working options for a 37hr week (full time) with start and finish times between 8am - 6pm, or part time hours to suit. Our team usually work from home and come into the office once or twice a week, but we are flexible on this too. If it helps, there is even flexibility on which office you base yourself from - Swindon, Newport, or Billingham.

**More information on the role and our benefits can be found here.**
- We are UK SBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value_.

**Job Types**: Full-time, Fixed term contract

**Salary**: £25,637.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 240000C2



  • Billingham, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

    **Customer Support Advisor** Human Resources Operations - Customer Support Swindon, Newport, or Billingham - flexible and remote working options Band B: £22,011 Do you have a passion for Customer Service? Do you enjoy speaking to customers to resolve their queries? If so, we would like to hear from you. **What is a Customer Support Advisor **at...

  • Hgv Service Advisor

    5 months ago


    Billingham, United Kingdom Accord Resourcing Full time

    **HGV Service Advisor needed** **£27 000 - £30 000 per annum** **Billingham** Our client, the franchised Top Brand Truck and Van Dealer across the North-East of England, is seeking for a Service Advisor to join their team in Billingham. **Role**:HGV Service Advisor **Salary**: £27000 - £30 000 per annum **Hours**: 7am to 5pm or 8am to 6pm or...


  • Billingham, United Kingdom Rat & Boa Full time

    **The role**: As a Customer Experience Specialist at our online fashion brand, you play a crucial role in shaping the overall customer experience. By delivering exceptional service with a genuine commitment to our customers' satisfaction, you contribute to our brand's reputation for excellence and set the standard for premium customer care in the...

  • Telesales Advisor

    5 months ago


    Billingham, United Kingdom Baltic Recruitment Full time

    Baltic Recruitment are currently recruiting for a Telesales Advisor to join a well established company based in Billingham, Stockton On Tees. The main function of this role will be to promote, sell and obtain orders from prospective customers through a relationship-based approach. You will be required to discuss company products and services with potential...


  • Billingham, United Kingdom CV-Library Full time

    Lead Occupational Health Advisor 4 Days Per Week Permanent Billingham £48,000 + company benefits My client is looking for a Lead Occupational Health Advisor in Billingham for 4 days per week. Main Responsibilities: * Client engagement * Service delivery * Day to day leadership * Supporting staff with all aspects of Occupational...


  • Billingham, United Kingdom The Staffing Experts Full time

    We are currently working with one of our clients based in the Billingham area who are one of the largest importers and distributors of packaging products in the UK. They are a reliable supplier committed to high quality, outstanding service, and competitive prices. They have an exciting opportunity for individuals who enjoy the buzz of interacting with...

  • Retail Advisor

    6 days ago


    Billingham, United Kingdom EE Retail Full time

    Working Hours: 16 HoursLocation: HartlepoolSalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.  If...

  • Retail Advisor

    7 days ago


    Billingham, United Kingdom EE Retail Full time

    Working Hours: 16 HoursLocation: HartlepoolSalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.  If...

  • Parts Advisor

    5 months ago


    Billingham Central, United Kingdom Bell Truck and Van Full time

    A fantastic opportunity has become available we are now recruiting for a Parts Advisor to join our team at Billingham. Here at Bell Truck and Van we all strive to be the absolute best and offer our customers the highest level of service. As well as having great people skills, you will need to be a proven team player, you will represent the company in a...

  • Parts Advisor

    6 months ago


    Billingham Central, United Kingdom Bell Truck and Van Full time

    A fantastic opportunity has become available we are now recruiting for a Parts Advisor to join our team at Billingham. Here at Bell Truck and Van we all strive to be the absolute best and offer our customers the highest level of service. As well as having great people skills, you will need to be a proven team player, you will represent the company in a...


  • Billingham, Stockton-on-Tees, United Kingdom Occupational Health Staffing Limited Full time

    Lead Occupational Health Nurse AdvisorOccupational Health Staffing Limited is seeking a highly skilled Lead Occupational Health Nurse Advisor to join their team in Billingham, Stockton on Tees. The successful candidate will work on a permanent basis, 4 days a week.Full ownership of the company's wellbeing platformEmployee engagement with wellbeing...


  • Billingham, Stockton-on-Tees, United Kingdom EE Retail Full time

    Location: HartlepoolSalary: £12.34 per hour plus 20% commissionWe're looking for a Retail Advisor to join our team at EE Retail.About the role:You'll be the face of our brand, building lasting relationships with customers and helping them find the right products and services.Your skills and experience:Able to work in a fast-paced environmentExcellent...

  • Pharmacy Advisor

    4 weeks ago


    Billingham, Stockton-on-Tees, United Kingdom Boots Opticians Full time

    Join our team as a Pharmacy Advisor and play a vital role in delivering exceptional patient care in our pharmacies. As a key member of our pharmacy team, you will work closely with patients to understand their healthcare needs and provide tailored advice and support.Key Responsibilities:Provide expert advice and guidance to patients on their medication and...

  • Service Advisor

    5 months ago


    Billingham Central, United Kingdom Bell Truck and Van Full time

    An exciting opportunity has arisen, we are now recruiting for a Service Advisor to join our busy and vibrant team at our Billingham depot. Your role will be to work within the Service Department to help with the smooth and efficient running of the department. You will be required to book in work into the workshop, load and programme the workshop to maintain...


  • Billingham, United Kingdom Queensway Orthodontics Full time

    **We are currently looking for a fixed term Patient Support Advisor/Receptionist to work in our Jesmond Clinic.** Here are just some of the reasons we think you will want to come and work with us at Queensway Orthodontics: - First orthodontic practice in UK to be certified CSR Gold for our team - work supporting charity, community and protecting the...

  • Telesales Advisor

    5 months ago


    Billingham, United Kingdom ThreeSixty Talent Limited Full time

    Are you a dynamic and driven individual with a passion for sales? Do you thrive in a fast-paced environment and enjoy building relationships with customers? If so, we want you to join our team as a Telesales Executive based in Billingham. **Overview**: You will play a crucial role in driving sales and expanding customer base through proactive outbound...

  • Telesales Advisor

    5 months ago


    Billingham, United Kingdom The Staffing Experts Full time

    We are currently working with one of our clients based in the Billingham area who are one of the largest importers and distributors of packaging products in the UK. They are a reliable supplier committed to high quality, outstanding service, and competitive prices. They have an exciting opportunity for individuals who enjoy the buzz of selling and...

  • Telesales Advisor

    5 months ago


    Billingham, United Kingdom The Staffing Experts Full time

    We are currently working with one of our clients based in the Billingham area who are one of the largest importers and distributors of packaging products in the UK. They are a reliable supplier committed to high quality, outstanding service, and competitive prices. They have an exciting opportunity for individuals who enjoy the buzz of interacting with...

  • Telesales Advisor

    5 months ago


    Billingham, United Kingdom Magnum Packaging (NE) Ltd Full time

    Magnum Packaging is one of the largest importers and distributors of packaging products in the UK. We are a reliable supplier committed to high quality, outstanding service and competitive prices. We have an exciting opportunity for individuals who enjoy the buzz of selling and interacting with people to join our existing sales team. You will ideally have...

  • Telesales Advisor

    6 months ago


    Billingham, United Kingdom Magnum Packaging (NE) Ltd Full time

    Magnum Packaging is one of the largest importers and distributors of packaging products in the UK. We are a reliable supplier committed to high quality, outstanding service and competitive prices. We have an exciting opportunity for individuals who enjoy the buzz of selling and interacting with people to join our existing sales team. You will ideally have...