Customer Service Advisor

1 week ago


Billingham, United Kingdom Si Recruitment Full time

We are currently recruiting for a full time position with a progressive and forward thinking company based in Wynyard.

The Customer Service Advisor reports directly to the Customer Services Manager and is responsible for providing, processing, and producing technical information in response to enquiries, concerns, and requests about products and services.

Responsibilities include but are not limited to:

- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly and effectively to customer enquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide product and service pricing and delivery information
- Organise workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of enquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports as required.
- Maintain records and databases
- Manage administration.
- Communicate and coordinate with internal departments
- Follow up on customer interactions in a timely and efficient manner.
- Provide feedback on the efficiency of the customer service process

Skills and experience required:

- Ability to communicate in a clear, professional, and effective manner
- Customer service advisor shall display a helpful demeanour at all times to ensure the customer receives a resolution to the issue as effectively and efficiently as possible
- Technical Product Knowledge (training provided)
- Able to building robust relationships with customers
- Keen eye for detail

Benefits include:

- Starting salary £20,800
- Monday Friday 9:30am 5:30pm
- 20 days annual leave + Bank Holidays
- Onsite Gym
- Regular team social events
- Cycle to work scheme
- Modern canteen with free refreshment
- Excellent training and development opportunities

**Job Types**: Permanent, Full-time

**Salary**: £20,800.00 per year

Schedule:

- Monday to Friday

Reference ID: 20615


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