Property Compliance Officer

2 months ago

Luton, United Kingdom The Housing Network Full time

At The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve.

We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation and resident is different, so we work hard to provide the right homes quickly that ensure each individual is looked after well. Whether the need is temporary, supported shared, or more specialist accommodation, all of our properties meet the same quality standards, are well looked after and have a 24/7 maintenance service that fixes problems day or night.

Our employees are a reflection of the social value that is at the core of what we do and every role plays a critical part in delivering a first class service.

**Job Overview**

This is an office administrative role, with the main function to monitor the expiry date and obtain property compliance certificates for all properties we rent. The certificates include, but are not limited to: Gas safety, EICR, EPC, Fire risk assessment, PAT certificates, HMO licences, emergency lighting tests, smoke alarm tests.

**Responsibilities & Duties**

Reporting to the Head of landlord services and working from our head office in Luton, the role requires you to be responsible for monitoring the expiry dates on all property compliance certificates and organising access and appointments with our residents to allow the testing to go ahead.

Key Functions and Duties
- Our property management system will create a list of certificates due in the next 40 days, you will have to contact the landlord or agent to organise the relevant testing
- Liaising with the residents to organise a suitable time for the appointment to go ahead
- Update our records with the new expiry dates
- Save the new certificates on our property management system
- Book testing directly with external contractors
- Give feedback to your line manager to resolve operational issues within the Landlord Services Department
- Be an active change agent, seeking to support and promote a culture of continuous improvement
- Support colleagues across the business so that the business as a whole can be as successful as possible

**Key Stakeholders**
- **Internal**_
- Bookings department
- Maintenance department
- Portfolio managers
- Field-based property managers and support workers
- Field-based maintenance operatives
- **External**_
- Landlords and letting agents
- Sub-contractors
- Maintenance contractors
- Our residents

**Personal Characteristics**
- **Skills**_
- Competent with modern technology and apps
- Great attention to detail
- Confident communicator
- Ability to solve problems
- Able to work well under pressure
- Good at multi-tasking
- Motivated to help grow a department
- Able to work alone and part of a team
- **Behaviour**_
- Resilient and able deal with people who are complex and sometimes challenging.
- Methodical in approach to ensure everything is done accurately and comprehensively.
- Keen to support colleagues and ensure business is working cohesively and to the same objectives.
- Keen on strong compliance culture.
- Able to work without direction.
- Adaptability and being prepared to help out if circumstances require.
- Keen to lead by example.
- We would expect you at all times to:

- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation

Hours of work: 9.30 am to 2.30 pm

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £16,250.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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