Customer Service Support

3 weeks ago


Haywards Heath, United Kingdom Sussex Christmas Trees Full time

We're looking for an organised and friendly person to help with running our office over the Christmas season. We're a Christmas tree farm just outside of Haywards Heath, and we need someone who can work at least 5 days a week including some weekends (between the team we need to cover the full week), starting as soon as possible through to just before Christmas.

You'll be based in an office on the farm, in the company of our friendly team, as well as a menagerie of animals. It's a fun environment, especially when the customers start arriving for Christmas.

Key responsibilities:

- Helping customers to choose the best type of Christmas tree for them (will be trained).
- Assist with selling over the phone to potential business customers.
- Creating quotations and invoices for business customers.
- Following up unpaid invoices.
- Booking on orders for those who don’t wish to order over the website.
- Booking deliveries with the courier.
- Creating “pick and pack” reports for the barn team so they know what trees are needed (training provided).
- Making changes to orders at the customer’s request (change size of tree, changing delivery date) and arranging payment of difference.
- Answering enquiries for those wishing to visit the farms (opening times etc.).
- Dealing with delivery issues on behalf of customers (chasing up courier, communicating updates etc.)
- Dealing with complaints and deciding on appropriate course of action. Where necessary, arranging replacement trees.

**Job Type**: Temporary contract
Contract length: 4 months

**Salary**: £12.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- What experience do you have on the phone? (Please give a detailed answer)
- Do you have your own means of transport? (The farm is very difficult to access via public transport.)

Work Location: In person

Expected start date: 18/09/2023



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