Customer Service Administrator

4 weeks ago


Edinburgh, United Kingdom Adecco Full time

**Job title**: Banking Administrator 61796
**Location**:

- Edinburgh

**Duration**:6 months
- Places telephone trades in accordance with instructions received.
- Responds to straightforward questions about shareholder accounts and provides more advanced technical assistance.
- Responses are fast, efficient and accurate.
- Investigates errors in shareholder accounts and statements.
- Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
- Reviews daily open items to ensure proper follow-up and closure.
- Responsible for the quality and completion of own work.
- High school/secondary school or the equivalent combination of education and experience is required.
- 1-2 years of total work experience preferred.
- Experience in contact centre or client service preferred.
- Demonstrate a can do attitude
- Attention to detail
- Willingness to learn
- Good communication skills and team player

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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