Sales Administrator
5 months ago
**Sales Administrator**
Environet is a well-established, successful, 100% employee-owned business that is focused on creating a rewarding work environment that is positive and supportive, where everyone feels valued, heard, and empowered to contribute their ideas.
We are actively seeking a Sales Administrator to join our team and contribute their skills and passion to our shared goals. Based from our HQ in Send, Surrey, you will be part of our vibrant, friendly office environment.
**About the role**
In the capacity of a Sales Administrator, your role, in conjunction with our seasoned Sales Manager, is to effectively drive the success of our client engagements. Picture yourself as the first friendly voice a prospective customer encounters, the embodiment of warmth and assurance. In this pivotal role, your calm and reassuring demeanour will set the tone for the entire customer experience, establishing trust from the outset. Your ability to navigate conversations with ease and empathy will not only showcase the value of our services but will also leave an indelible impression, laying the foundation for lasting relationships. Your duties will include:
- Taking all incoming calls and directing them to the appropriate department or person
- Completing enquiry forms on the company’s database and allocating enquiries to Consultants or Senior Managers as appropriate
- Providing basic technical and administrative support to existing clients, including but not necessarily limited to, taking payments over the phone, and checking the status of projects
- Providing advice to prospective residential customers, with the aim of securing a sale for a residential survey/management plan
- Supporting Consultants with document preparation
- Following up all leads and proposals within your pipeline in a timely fashion to secure instructions from the client
- Taking instructions from the client, setting up the project on the company’s database, allocating to the appropriate Consultant, and either taking payment or requesting Finance to raise invoice
- Performing general administrative duties.
**Skills**
- Self-motivated and enthusiastic
- Excellent verbal and written communication skills
- Awareness and ability to make a positive impact with prospective and existing customers
- Excellent inter-personal skills, particularly listening and empathy
- Excellent organisational skills and great attention to detail
- A team player with a “can do” attitude.
**Knowledge & Experience**
- Strong administration skills including MS Word and Excel
- Customer facing/telephone sales experience required
- Construction, Environmental or related industry preferable though not essential.
**Salary/Remuneration**
The salary for the position is based on a 37.5hr week. General office hours are 09:00 -17:30 with an hour for lunch.
- 31 days holiday including bank holidays and Christmas shut down
- 100% employee-owned company, with an Employee Ownership Bonus Scheme
- Company events and perks
- Vibrant, friendly work environment.
**Job Types**: Full-time, Permanent
**Salary**: £23,500.00-£27,500.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Profit sharing
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Do you have any telesales or telephone handling experience at work?
**Experience**:
- customer service: 2 years (required)
- Sales: 2 years (preferred)
Work Location: In person
Reference ID: EnvSA/Send
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