Service Advisor

7 months ago


Taunton, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**

**Location: Taunton Audi**

**Hours: 47.5 hours per week, including Saturday mornings on a rota basis**

**Salary: £27170 to £28256 OTE up to £33000 Uncapped**

**Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme**

**Bonus & Commission: Includes an uncapped OTE and bonus scheme which can be discussed further at the interview**

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes Webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._

**  **

** **

**Job Types**: Full-time, Permanent

Pay: £27,170.00-£28,256.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Taunton Audi


  • Senior HR Advisor

    7 months ago


    Taunton, United Kingdom Senior HR Advisor Full time

    St Margaret’s Hospice Care has a fantastic opportunity for a Senior HR Advisor to join their team. This role can be based in Taunton or Yeovil with remote working options available. You will join us on a full time, fixed term contract and in return you will receive a competitive salary of £34,000 per annum. St Margaret’s philosophy is to keep the...

  • Service Advisor

    2 weeks ago


    Taunton, United Kingdom Perfect Placement Uk Ltd Full time

    **Service Advisor in Taunton.** Are you an experienced Service Advisor in Taunton? Are you looking for a new role as a Service Advisor in Taunton? Working as part of a team you will be responsible for booking in Vehicles for scheduled maintenance and services as well as repair and warranty work. You will be expected to sell Service Plans, additional work and...

  • Service Advisor

    2 weeks ago


    Taunton, United Kingdom Autoskills UK Full time

    SERVICE ADVISOR Basic Salary - Up to £26,000 OTE - £32,000 Location - Taunton Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst...

  • Service Advisor

    2 weeks ago


    Taunton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Taunton - £30,000** Experienced Service Advisor Prestige Franchise Dealership £30,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Service Advisor

    2 weeks ago


    Taunton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Taunton - £30,000** Experienced Service Advisor Prestige Franchise Dealership £30,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Service Advisor

    1 week ago


    Taunton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Taunton - £30,000** **Please only appy if you have relevant Main Dealership experience** Experienced Service Advisor Prestige Franchise Dealership £30,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will...

  • Service Advisor

    2 weeks ago


    Taunton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Taunton - £30,000** **Please only appy if you have relevant Main Dealership experience** Experienced Service Advisor Prestige Franchise Dealership £30,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will...

  • Service Advisor

    2 weeks ago


    Taunton, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor/ Upseller Specialist required in Taunton** - Basic Salary: £23,000 - £25,000 (DoE) - OTE: £38,000 - Working Hours: Monday to Friday 8.00 - 18.00 - 1 in 6 Saturdays 8.00 - 13.00 Our client a Premium brand dealership based in Taunton are looking for a customer focused individual to join their successful service department. **What is the...

  • Service Advisor

    2 weeks ago


    Taunton, United Kingdom Smart Recruit Online Limited Full time

    Are you a driven, enthusiastic and motivated **Automotive Service Advisor**? Do you thrive in a fast-paced environment? Are you passionate about customer experience? Would you like the opportunity to work for the multi award winning Volvo brandbased at our clients dealership in **Taunton**? **What can our client offer you as a Volvo Service Advisor?** In...


  • Taunton, United Kingdom Service Care Solutions Full time

    SERVICE CARE SOLUTIONS is currently recruiting for a Tenancy and Estates Advisor to support and sustain tenancies while addressing a range of housing-related enquiries and challenges. As a key member of our team, you will provide comprehensive support to vulnerable individuals, ensuring their tenancies are maintained.About the JobAs a Tenancy and Estates...

  • Service Advisor

    7 months ago


    Taunton, United Kingdom Vertu Motors Full time

    **Vertu Land Rover Taunton** Here at Vertu Land Rover Taunton we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £35,000 basic salary with an OTE up to £39,800...


  • Taunton, United Kingdom Connells Group Full time

    We’re looking for a **Customer Service Advisor** to support our fantastic **Lettings** team in **Taunton**. As our **Customer Service Advisor** you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a **Lettings...

  • Service Advisor

    2 weeks ago


    Taunton, United Kingdom Smart Recruit Online Limited Full time

    Are you a driven, enthusiastic and motivated **Automotive Service Advisor**? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for the South West's largest automotivedealership group? Our client are looking to recruit an additional Service Advisor for our Service Department in...


  • Taunton, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor Customer Services Advisor Taunton Hospital | Sales & Marketing | Permanent contract | Part time Up to £19,578 pro rata, 15 hours per week At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you...


  • Taunton, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor Customer Services Advisor Taunton Hospital | Sales & Marketing | Permanent contract | Part time Up to £19,578 pro rata, depending on experience 15 hours per week At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the...


  • Taunton, United Kingdom VNA Recruitment Full time

    **MultipleCUSTOMER SERVICE ADVISORS REQUIRED** - **Excellent pay rate**: - **Hybrid working available (after training)**: - **Long Term Temp Opportunity** Experienced Customer Service Advisors needed to provide a first point of contact support service to individuals. After 3 weeks training, the role offers a flexible hybrid opportunity where you would be...

  • Service Advisor

    2 months ago


    Taunton, United Kingdom CV-Library Full time

    Pro Class Recruitment currently have a Service Advisor vacancy with a well established faily run garage based in Taunton. This role entails booking light vehicles in for servicing and repairs. Arranging customer pick ups and updating customers on their vehicles progress and also providing excellent customer service for any queeries they have. Salary of...


  • Taunton, Somerset, United Kingdom Service Care Solutions Full time

    Social Housing Tenancy AdvisorWe are seeking an experienced Social Housing Tenancy Advisor to join our team and provide expert support to vulnerable individuals with their housing-related needs.**Key Responsibilities:**Provide comprehensive support to tenants, ensuring their tenancies are sustained.Manage complex tenancy issues, addressing various...


  • Taunton, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** Taunton Hospital | Sales and Business Development | Permanent | Part Time Up to £21,333.00 pro rata depending on experience Across Wednesday, Thursday and Friday Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our...


  • Taunton, United Kingdom Accord Resourcing Full time

    **Motor Vehicle Service Advisor needed** **£35 000 - £39 800 per annum** **Taunton** Our client, one of the largest Motor Retailers in the UK, is seeking for a Service Advisor to join their team. **Role**: Service Advisor **Salary**: £35 000 - £39 800 per annum **Hours**: Full Time **Location**: Taunton **Requirements**: - to have a previous...