Full Time Veterinary Receptionist

5 months ago

Inverness, United Kingdom Scottish Vet Referrals Full time

**ABOUT US**

Scottish Vet Referrals is a dedicated veterinary referral centre located in the beautiful surroundings of the Inverness Campus.

We currently provide acupuncture, cardiorespiratory, CT scanning, dermatology, eye testing, internal medicine and oncology, ophthalmology and orthopaedic and soft tissue surgery services; delivering dedicated expertise with state of the art specialist equipment in a custom-designed facility.

For the future, our desire is to augment our team with veterinary surgeons who are experts in other areas of veterinary medicine. The facility has been designed to accommodate this expansion in service and expertise.

**RESPONSIBILITY**

Reporting to the Practice Manager, you will act as first point of contact for our dual client base of referring veterinary practices and pet owners.

**MAIN DUTIES**

1. Answering the reception phone and greeting clients in a professional and friendly manner

3. Ensure timely and effective communication with all colleagues working within SVR regarding patient care, referrals and general enquiries

4. Maintaining a high level of cleanliness in both front of house and staff areas

5. Managing prescription requests

6. Taking payments and completing end of day cash up

7. Booking in client appointments and follow up consultations

8. Ensuring patient files have all appropriate history and reports

9. Constructing referral reports for referring veterinary practices

**ADDITIONAL DUTIES**

1. Filing and scanning of documents

2. Helping with the cleaning of the practice

*_This list is not exhaustive and all personnel may be required to perform duties out with their normal responsibilities from time to time._

**SPECIAL SKILLS**
- Excellent customer service skills and be a strong communicator, who is used to working in a fast paced environment.
- Ability to multi-task and prioritise your workload with ease and work unsupervised with confidence - keeping a cool head is a must.
- Flexibility to cover extra hours if required.

**PERSONAL QUALITIES**
- Always foster a positive attitude within the work environment
- Be supportive of colleagues and offer emotional support when required
- Communicate fully with all members of the team to make sure colleagues are kept abreast of developments
- To work as part of a team and actively demonstrate a willingness to support and achieve the overall business objectives

**Interviews will be held on the week commencing 6th May.**

**Job Types**: Full-time, Permanent

Pay: From £24,960.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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