Supporter Care Officer

4 weeks ago

Kensington, United Kingdom NFP People on behalf of NHS Charities Together Full time

Job description

**Supporter Care Officer**

We are seeking a Supporter Care Officer for a leading health charity at an exciting time of growth.

**Position**: Supporter Care Officer

**Location**: Warwick - Hybrid

**Salary**: £19,000 - £24,000 per annum

**Hours**:Full-time - 35 hours

**Closing Date**: 18th July 2023

**Interview Date**: Week commencing 31st July 2023

**Benefits**: Pension: 10% employer contribution, Annual leave: 28 days + bank holidays, Well Being Timeout’ scheme for all staff. Every Friday morning, they gift staff two hours of ‘Wellbeing Time Out’ between 9 am - 11 am.

**About the role**:
As Supporter Care Officer you will respond to enquiries from potential supporters by providing information on the latest fundraising activities and ensure when thanking donors, the impact of their donation is highlighted.

**The main duties and responsibilities of the role holder are as outlined below**:

- Deliver excellent supporter care and an outstanding customer service experience
- Be the first point of contact for existing supporters and new
- Responsible for accurately coding and processing donations across a range of income streams
- Support the implementation of process and develop good practices within the team
- Develop the personalisation of supporter communications
- Have an operational understanding of all fundraising activities.
- Ensure all written and telephone communications are dealt with in a supportive, timely, and enthusiastic manner.
- Maintain and accurately update the database, Raisers Edge, in a timely manner
- Develop and enhance relationships with existing supporters and volunteers
- Work closely with other members of the fundraising team
- Adhere to relevant legislation, best practice, policies, and processes
- Travel to events

**About You**:
To be successful in this role you will possess excellent communication skills, both oral and written, and a commitment to providing an amazing supporter experience.

**You will require the following knowledge, Skills, and Experience**:

- Experience working in a similar role or busy customer service team
- Be a natural enthusiast on the phone, in person, and via written communication
- Excellent organisational and interpersonal skills
- Confidence with IT systems: Microsoft and data inputting
- Experience working regularly with a fundraising database/CRM system
- Excellent time management skills and an ability to consistently meet deadlines
- Experience in supporting the implementation of processes and standards
- Knowledge/experience of working within a membership organisation or charity
- Experience in working in a team to support the delivery of team objectives
- Demonstrable commitment and understanding of the voluntary sector
- Team player who will support colleagues when deadlines are pressed and who knows when to ask for help

**Other roles you may have experience with could include** Customer Service, Supporter Experience, Support Officer, Fundraising Assistant, Charity, NFP, Not for Profit, Supporter Care, Supporter Care Officer, Supporter Experience Officer, Supporter Experience Assistant, Customer Experience, Supporter Helpdesk, Admin, Administration, Administrator, Customer Service Executive, Customer Service Support, Supporter Care Administrator, Support Care Admin, Supporter Care Coordinator, Fundraising Assistant, Lead Administrator, Project Administrator, Charity Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

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