Customer Service Advisor
3 weeks ago
Are you a people person looking for a rewarding position in customer service? We are looking for individuals with a welcoming manner and a positive work ethic to take on a hybrid role as a Customer Service Advisor in Stroud.
Red are proud to be recruiting on behalf of Britain's greenest energy company, whose mission is to change the way energy is made
**Package and Benefits of a Customer Service Advisor**:
- **Salary**:£19,500 - £23,000 per annum
- **Hours**:36.5 hours. Mon - Thurs 8.30am - 5.00pm, Fri 8.30am - 4.00pm
- **Location**:Stroud
- Hybrid working
- 25 days annual leave + bank holidays
- Ability to buy/sell holiday
- Cycle To Work scheme
- Healthcare plan, life assurance
- Generous pension contribution
- Onsite parking
- Various company discounts
**Responsibilities of a Customer Service Advisor**:
- Provide an excellent level of customer service, acting as the first point of contact for the business
- Taking inbound calls, listening carefully to customer requests and enquiries
- Making outbound contact to customers via electronic platforms and face-to-face interactions
- Finding appropriate solutions to customer requests in a professional and timely manner and utilising the skills and expertise of those in the wider business
- Take ownership of customer complaints, prioritise and complete to the customer's satisfaction and within agreed time scales
**Key skills of a Customer Service Advisor**:
- Confident and welcoming telephone manner
- Good level of numeracy skills
- A passion for delivering excellent customer service
- Strong attention to detail
- Good ability to use different computer systems
- Ability to work well as part of a team
- Ability to be flexible and adapt to changes in working patterns and duties
- Good communication skills and excellent written English
Red Recruitment (Agency)
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