Customer Training Support Advisor

4 weeks ago


Stroud Gloucestershire, United Kingdom Brook Street UK Full time

Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud Are you passionate about ensuring a 5* service to customers and are an experienced advisor within an office environment? Monday to Friday 8.30 - 5 (Office based)
o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
o Reporting on customer feedback, issues, and sales performance
o Experience in a customer service role is essential within an office environment
o Proficient in Microsoft Office and CRM software is essential.



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