Customer Service Advisor
1 month ago
£20,700 - £25,650 DoE
Stroud / Hybrid
A well-established client and clear leader in their field, are looking for a Customer Service Advisor to join their busy business team.
The role of Customer Service Advisor is varied, challenging, and rewarding and requires good communication and organisational skills with good attention to detail.
**Benefits**:
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
**Responsibilities**:
Deliver agreed individual targets and KPIs
Check information, ensuring timely delivery of new accounts and tenders
Tender preparation - ensuring information is correct and is entered correctly into the tender documentation
Liaise with relevant teams to provide bespoke quotations
Create contracts for product agreements
Create renewal opportunities
Responsible for maintenance and reporting of cases, work items, and opportunities
Process deposits for customers
Provide aftersales support and customer care including support with complaint investigation
Monitor and reallocate opportunities from other teams and individual sales agents as required
Work on supply termination notices, objections and retentions
**Skills / Experience**:
Analytical ability to assess and interpret data
Strong Microsoft Office experience
High level of numeracy and problem-solving ability
Excellent written and verbal communication skills
Strong networking & relationship-building skills
Self-driven and results orientated
Ability to work under pressure and manage multiple deadlines
Attention to detail
GB Sales are your specialist recruiters in Sales and Customer Service.
We hire across a vast range of roles including Sales, Customer Service, and Business Development.
We manage Sales jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.
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