Customer Service Advisor

2 weeks ago

Stroud, United Kingdom JUICE RECRUITMENT Full time

Juice Recruitment are excited to be supporting a leading company in Stroud, with their search for Customer Service Advisors to join their dynamic and fun team

If you are an enthusiastic, organised and determined individual this role could be perfect for you.

This is an excellent opportunity if you're seeking your first office position, or looking for your next step working for a fantastic organisation

**DAY TO DAY**:

- Handle and resolve inbound calls as well as complete outbound calls with customers who are suffering financial difficulty.
- Take payments with customers.
- Investigate and resolve customer queries (which can be both sensitive and complex in nature)
- Process and progress accounts through our clients internal process
- Ascertain full contact details (full name, telephone & address) for the customers, which may involve contacting letting agents, landlords, housing associations, etc.
- Process, cleanse and format data and update systems and records accurately, including external industry bodies
- Work within the team to achieve both personal and team objectives set by team leader or manager

**WE WOULD LOVE TO SEE**:

- Confident and professional telephone manner
- Team Player with ability to build rapport with customer and the team
- High level of numeracy, accuracy, and problem-solving ability
- Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)
- Excellent listening skills, verbal & written communication skills
- Ability to organise workload and multiple priorities and use own initiative

**Working hours: Monday - Friday with hybrid working available and working 1 Saturday morning per month**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per hour

Work Location: In person

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