Patient Services Administration Team Leader
6 months ago
**Patient Services Administration Team Leader**
**Salary £32,500 + Excellent Benefits including private healthcare, pension, life assurance, free onsite parking, subsidised canteen and 25 days’ holiday**
**Location: High Wycombe, Buckinghamshire**
**Working Hours: Full Time Monday to Friday 7.5 hours between 8am - 6pm (with 30 minutes lunch)**
Our client is an independent provider of progressive and innovative stoma care services to primary, secondary and private care sector. The company is an award-winning home delivery service for stoma and/or continence supplies which prides itself on a friendly and efficient service to customers living in the United Kingdom. The benefits of this service include a Nursing support service for patients in their homes.
**We are looking for a Patient Services Administration Team Leader**
Your duties will include:
- Providing an excellent administration service in line with departmental standards, procedures and guidelines
- Managing all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management
- Have full knowledge of all procedures within the Patient Services team
- Supporting the Patient Services Manager at all times
- Understand and uphold all systems within the department
- Daily running of allocated team
- Ensuring all team members work to targets as set by yourself in line with company targets
- Providing reports as required by the Patient Services Manager
- Coach and develop the Patient Services Administration Team members
- Maintain and enhance customer service standards
- Complete and assist with projects
- You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.
**Person Specification**
- Excellent customer service skills
- Possess and able to demonstrate excellent organisational skills
- Leadership skills
- Proven experience of managing a team within a busy environment
- Ability to work to targets
- Attention to detail with a high level of accuracy
- Able to demonstrate initiative and work with little supervision
- Team player
- Proven excellent database management skills
- Possess influential and persuasive skills set
- Excellent telephone manner
- Excellent communication skills: oral and written
If this sounds like you, please do forward your CV to us.
**Salary**: £32,500.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
Application question(s):
**Experience**:
- Customer Service: 1 year (required)
- Database Management: 1 year (required)
- Working to Targets: 1 year (required)
- Team Leadership: 1 year (required)
Work Location: In person
Reference ID: pds/td
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