Administrator Long Term Conditions Services

6 months ago

Weeping Cross, United Kingdom Midlands Partnership NHS Foundation Trust Full time

KEY RESPONSIBILITIES Main duties and responsibilities To demonstrate the Trusts values in everything you do in the work environment. To be responsible in the use and expenditure of the Trusts resources that you utilise. To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law. The provision of a comprehensive administrative service to the Long Term Conditions Team to achieve effective and efficient service provision.

To plan and organise appointments, meetings, clinics, diaries, and activities to ensure that standards of service appropriate to the area of work are met. To produce clinical correspondence e.g. letters, reports, from a variety of sources including documents and digital dictation. Minute taking when necessary Obtaining results from diagnostic tests.

Uploading patient records to the clinical system. Collect and distribute external post and scanning patient correspondence to the clinical system. Assist in the maintenance of databases for audit purposes. Co-ordinate the extraction, validation, reporting and data cleansing of data from the organisations various IT data systems.

Maintain and update IT asset lists Maintain and update Medical Devices asset list, liaising with EBME technicians to arrange annual servicing and calibration checks of all appropriate devices. Log and input relevant data on Trust wide systems as required e.g. Rio, EMIS, F&E, E-Procurement Raise requisitions using E-Procurement, sourcing items, receiving and receipting goods. Prioritise and manage own workload to meet the needs and requirements of the service demands.

Undertake general office duties as required including filing, photocopying, scanning and maintaining stock levels. Work within parameters of established procedures and to seek advice when necessary. Provide cover for other administrative staff within the service as required. Follow policies relevant to own role.

Is guided by Standard Operating Procedures, good practice and established precedents. Indirect exposure to distressing or emotional circumstances. Systems and equipment Provide a full range of office tasks including filing, photocopying and scanning. The daily use of various Office packages such as Outlook, Word, Excel, PowerPoint, Digital Dictation.

The daily use of patient clinical record system. Decisions and judgements Work within clear guidelines and processes but will have autonomy to plan and prioritise own workload and act independently. Use initiative in resolving conflicting diary appointments and schedules. Advise, support and help to induct new starters on systems and processes, e.g.

ESR, Health Roster, Rio, Outlook. At all times minimises risk to self by undertaking safe working practices whilst working under remote supervision. Communication and relationships Communicate and relate with a range of employees of the Trust, visitors, service users, carers, students, members of the public and other agencies with a professional and sensitive approach using a variety of communication and customer service methods at all times maintaining professional boundaries. Receive phone calls, record messages accurately, liaise with other administrative and health professionals i.e.

Be aware of the prolonged exposure to Visual Display Units (VDU) and the associated health and safety risks. Dexterity, co-ordination and accuracy for keyboard. Most challenging/difficult parts of the job Exposure to frequent interruption to routine, relating to telephone calls and other requests and demands. Concentration required on telephone, when working on the patient care record system, when dealing with enquires and for checking work.

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