Customer Service Executive

5 months ago


Newmarket, United Kingdom Priority Digital Health Full time

As Customer Support Executive reporting to the Head of Customer Success, you will provide excellent customer service and technical support via our dedicated support desk software, social media or through live chat.

You will support a range of users with differing levels of digital skills or languages to use our software solutions including the PDH.Platform and AmaraHealth App and where required liaise with our internal teams to resolve technical issues, queries and bugs.

**You will**
- respond to incoming support/customer service requests or queries via support desk, social media, live chat or telephone
- support customers in line with the requirements of each contract
- respond to all tickets in a timely manner and work with the Head of Customer Success to ensure timelines and resolutions met any customer KPIs in place
- problem solve following extensive training
- monitor issues to identify any trends
- raise bug fixes as a result of issues raised in support, with the technical team
- raise any risks or incidents in line with your training and company policies and procedures

**Requirements**:

- Experience in customer support role (or similar) - ideally in software but not necessary
- Ability to remain calm and supportive under pressure
- Excellent verbal and written communication skills
- Excellent listening skills
- Excellent interpersonal skills
- Excellent understanding of software
- Attention to detail, critical-thinker and problem-solver

**What we offer**
- Extensive training on our software solutions and support tools
- Ongoing career development, training and one to one coaching
- Competitive Salary and annual pay reviews
- Pension, Maternity & Paternity pay, 28 days holiday
- Encouragement to contribute - everyone has a voice
- Wellbeing allowance

Don't worry if you think you're not a 100% match for the role, we'd still love to hear from you

**Job Types**: Full-time, Permanent

Pay: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- What are your salary expectations?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Newmarket, Suffolk


  • Customer Service

    3 weeks ago


    Newmarket, United Kingdom CV-Library Full time

    Are you ready for a role where you are not just looking after your customers but providing an unforgettable experience? We are hiring for our client who is looking for a Customer Service team member  to join their expanding team. If you are someone that enjoys being busy, speaking to people and working within a team whilst having your own...


  • Newmarket, United Kingdom Swift Recruitment Full time

    About the Role:We are seeking a passionate and customer-centric Customer Service Manager to join our clients team and lead their customer service representatives in providing exceptional service. You will be responsible for overseeing all aspects of the customer service operation, ensuring a positive customer experience and driving high customer...


  • Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    About the Role:We are seeking a skilled Customer Service Director to lead our customer service team and drive exceptional service delivery. As a key member of our team, you will be responsible for overseeing all aspects of customer service operations, ensuring a positive customer experience, and driving high customer satisfaction.Key Responsibilities:Lead,...


  • Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Newmarket, Suffolk, United Kingdom Exact Sourcing Limited Full time

    We are seeking a skilled Customer Service Representative to join our team at Exact Sourcing Limited. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...


  • Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...


  • Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...


  • Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...


  • Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused Customer Service Agent to join our team in Newmarket. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...


  • Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...


  • Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused Customer Service Agent to join our team in Newmarket. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...


  • Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...


  • Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...