Customer Service Manager

6 days ago

Newmarket, United Kingdom Swift Recruitment Full time

About the Role:

We are seeking a passionate and customer-centric Customer Service Manager to join our clients team and lead their customer service representatives in providing exceptional service. You will be responsible for overseeing all aspects of the customer service operation, ensuring a positive customer experience and driving high customer satisfaction.

Responsibilities:

  • Lead, coach, and develop a high-performing customer service team, fostering a positive and motivated work environment.
  • Set clear customer service goals, develop and implement effective customer service strategies, and measure performance against key metrics.
  • Recruit, interview, and hire qualified customer service representatives.
  • Conduct performance reviews and provide ongoing coaching and feedback to improve team skills and knowledge.
  • Analyze customer feedback, identify trends, and implement improvements to address customer needs and concerns.
  • Develop and maintain customer service protocols, procedures, and knowledge base resources.
  • Ensure efficient and timely resolution of customer inquiries and complaints through various channels (phone, email, chat).
  • Escalate complex customer issues to the appropriate departments and ensure customer satisfaction with resolutions.
  • Monitor customer service operations and identify opportunities for improvement.
  • Collaborate with other departments (e.g., Sales, Marketing) to ensure a seamless customer experience.
  • Stay up-to-date on industry best practices and trends in customer service.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
  • Minimum 2 years of experience in a customer service leadership role.
  • Proven track record of success in building and motivating high-performing customer service teams.
  • Strong understanding of customer service principles and best practices.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Strong analytical and problem-solving skills.
  • Excellent coaching and mentoring skills.
  • Ability to prioritize multiple tasks and manage time effectively.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to lead and develop a high-performing team.
  • Work in a fast-paced and dynamic environment.
  • Make a positive impact on customer satisfaction and company growth.
  • Continuous learning and development opportunities.

  • Customer Service Operations Manager

    4 weeks ago

    Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service and Operations Manager to join our team at Swift Recruitment. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our customer service operations and driving continuous improvement.Your primary focus will be on supporting the...

  • Customer Service Operations Manager

    4 weeks ago

    Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service and Operations Manager to join our team at Swift Recruitment. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our customer service operations and driving continuous improvement.Your primary focus will be on supporting the...

  • Customer Service Operations Manager

    4 weeks ago

    Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service and Operations Manager to join our team at Swift Recruitment. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our customer service operations and driving continuous improvement.Your primary focus will be on supporting the...

  • Customer Service Operations Manager

    4 weeks ago

    Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service and Operations Manager to join our team at Swift Recruitment. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our customer service operations and driving continuous improvement.Your primary focus will be on supporting the...

  • Customer Service

    3 weeks ago

    Newmarket, United Kingdom CV-Library Full time

    Are you ready for a role where you are not just looking after your customers but providing an unforgettable experience? We are hiring for our client who is looking for a Customer Service team member  to join their expanding team. If you are someone that enjoys being busy, speaking to people and working within a team whilst having your own...

  • Customer Service Representative

    3 weeks ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...

  • Customer Service Representative

    3 weeks ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...

  • Customer Service Representative

    1 month ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...

  • Customer Service Representative

    1 month ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...

  • Customer Service Representative

    1 month ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused Customer Service Agent to join our team in Newmarket. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...

  • Customer Service Representative

    1 month ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...

  • Customer Service Representative

    1 month ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused Customer Service Agent to join our team in Newmarket. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...

  • Customer Service Representative

    1 month ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide day-to-day sales support and customer service...

  • Customer Service Representative

    2 weeks ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    Job Title: Customer Service AdministratorJob Summary:Arrow Electronics, Inc. is seeking a Customer Service Administrator to join our team based in Newmarket. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities:Provide day-to-day sales support and...

  • Customer Service Representative

    2 months ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Arrow Electronics, Inc.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, resolving issues,...

  • Customer Service Representative

    2 months ago

    Newmarket, Suffolk, United Kingdom Arrow Electronics, Inc. Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Arrow Electronics, Inc.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, resolving issues,...

  • Customer Service Representative

    2 weeks ago

    Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerAssist...

  • Customer Service Representative

    1 week ago

    Newmarket, Suffolk, United Kingdom Argos Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a Customer Advisor, you will be the face of our company, providing exceptional customer service and ensuring that our customers receive a great shopping experience.Key Responsibilities:Provide excellent customer service, responding to...

  • Customer Service Advisor

    5 months ago

    Newmarket, United Kingdom Unisurge International Ltd Full time

    To provide our customers with a professional, efficient and welcoming experience, ensuring high standards are being delivered. To respond to product or service enquiries and provide efficient and accurate administrative support. **Key responsibilities and accountabilities**: - Inputting, and processing orders on our Business Enterprise Platform. - Liaise...

  • Customer Service Representative

    2 weeks ago

    Newmarket, Suffolk, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Colleague in our Newmarket Extra store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key Responsibilities• Provide outstanding customer service, ensuring that every customer...