Customer Engagement Lead

2 weeks ago

Hemel Hempstead, United Kingdom Optoma Full time

About Optoma

A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience.

The Optoma Group has regional headquarters in Europe, the USA, and the Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide.

We bring people together through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories. We make our customers’ dreams possible.

As a global leader in large display technologies, Optoma combines cutting-edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces.

Remuneration

**Job Description**:
This is a very exciting time to join us following the recent creation of Optoma Holding based in the UK to bring together our global regions, as we improve our infrastructure, systems and processes. With such exciting change, and with Optoma Europe playing a pivotal role in the transformation, this role is key to the development and growth of the UK&I region. Working closely with the Optoma UK&I sales team and customers to embed Optoma technologies effectively and deliver the best value where they are implemented.

As Optoma look to build an End User team, this role will provide an opportunity to shape customer engagement throughout the business. The role will involve creating content, determining processes, and strengthening relationships that will support long-term customer relationships with those buying in to the Optoma proposition.

**Key Responsibilities**
- Work across the whole UK&I region to deliver support, training and demonstrations of Optoma Professional Display Products to partners and customers.
- Deliver engaging demonstrations to a variety of audiences, including new customers, existing customers and partners.
- Work with members of the end user team to develop and refine processes for end user engagement within the region.
- Engage with all other areas of the business to develop knowledge of Optoma solutions in order to demonstrate products and becoming the ‘go to’ person for Optoma demonstrations.
- Manage incoming requests for Optoma products and demonstrations, ensuring that every enquiry has the potential to contribute towards the company’s business growth.
- Understand and promote the wider Optoma brand in the marketplace as a brand affiliate.
- Provide feedback to the product development team to support future product enhancements.

**About You**

**Key Skills & Experience**:

- Experience in teaching, training or demonstration is highly beneficial
- Excellent interpersonal and communication skills with a desire to engage with all stakeholders
- Ability to manage processes and effectively organise time
- Willingness to work as part of a team
- Motivated individual with excellent empathy skills with the ability to engage with end users
- Ability to manage a hybrid working environment

**Desirable**:

- Competent in using Microsoft Applications such as Word, Excel, PowerPoint and Outlook
- Good network within the UK&I IT/AV channel
- Knowledge of AV product ranges

How to apply

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