Administrative Officer

**Details**:
**Reference number**:

- 309452**Salary**:

- £27,000**Job grade**:

- Administrative Officer- AO**Contract type**:

- Fixed Term**Length of employment**:

- For a period of up to 12 months**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 60Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at FIELD HOUSE AIT LONDON, EC4A 1DZ, HATTON CROSS AIT FELTHAM, TW14 0LS, TAYLOR HOUSE AIT LONDON, EC1R 4QUAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Locations: Tribunals offices at**:
**Field House, 15-25 Breams Building, EC4A 1DZ**
**Hatton Cross, 2-3 Dukes Green Avenue, TW14 0LS**
**Taylor House, 88 Roseberry Avenue, EC1R 4QU**

Please select your preferred work location from the list offered. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad-hoc or regular basis at other local HMCTS sites / courts. Where applicable, associated travel cost / time will be applied in line with organisational policies.

**Pay Span or equivalent grade: Administrative Officer (AO)**

**Duration: 12 months Fixed Term Contract**

**Salary: London (within M25): £27,000**

These positions are available for external applicants as well as existing civil servants on level transfer or promotion.
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. For existing civil servants, where an employee accepts an FTC on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area. Secondments and loans will be considered on an individual basis.

**Background**:
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty’s Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service

**Key Purpose**:
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.

**Essential Skills & Criteria**:

- Strong customer focus and service skills
- Experience of working in an administrative role in a customer focussed environment
- Proficient with IT and Microsoft Software packages
- Excellent communication and organisational skills

**Key Responsibilities**:
**Administration**
- Preparing papers and files for court, tribunals, hearings and meetings
- Producing court/tribunal documents
- General photocopying and filing
- Creating and updating records on in-house computer system and data input
- Post opening and dispatch
- Booking, preparing and organising meeting rooms, supporting training courses and other group activities
- Preparing meeting agenda, joining instructions, handouts etc

**Drafting**
- Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and

instructions
- ** Operations**
- Clerking civil and family courts, tribunals and hearings, ensuring papers & materials are available / up to date
- Assisting court users, supporting listing and rota management, checking files
- Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting

fines and fees etc, including the use of chip and pin- Handling counter (face to face), written and telephone enquiries
- To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
- To work as a team to problem solve, to assess the impact of new SOPS, to contribute to s