Team Leader

**Details**:
**Reference number**:

- 310780**Salary**:

- £31,169 - £32,760- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- EO**Contract type**:

- Fixed Term**Length of employment**:

- For a period of up to 12 Months FTC**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 9Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position can be based at FIELD HOUSE AIT LONDON, EC4A 1DZ, HATTON CROSS AIT FELTHAM, TW14 0LS, TAYLOR HOUSE AIT LONDON, EC1R 4QUAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**HM Courts & Tribunals Service**

**Directorate**: London Region

**Job Title**: Team Leader

**No of Posts**: 9

**Locations**: Tribunals offices at:
Field House, 15-25 Breams Building, EC4A 1DZ

Hatton Cross, 2-3 Dukes Green Avenue, TW14 0LS

Taylor House, 88 Roseberry Avenue, EC1R 4QU

Please select your preferred work location from the list offered. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad-hoc or regular basis at other local HMCTS sites / courts. Where applicable, associated travel cost / time will be applied in line with organisational policies.

**Duration**: 12 months Fixed Term Contract

**Pay Span or equivalent grade**: EO

**Salary**: London (within M25): £31,169 - £32,760

This position is available for external applicants as well as existing civil servants on level transfer or temporary promotion.
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Secondments and loans will be considered on an individual basis.

**Background**:
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and provides the supporting administration for the judiciary across England and Wales. It presently delivers services to the public directly in court and tribunal buildings, remotely via business centres and through limited services via the internet. HMCTS’s ambition is to improve the services we deliver to the public directly in court and tribunal buildings, design new Courts & Tribunals Service Centres to deliver a national business and enhance our digital on-line services.

**Key Purpose**:
HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
- Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary and management.
- Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using TIBs, SOPs and other continuous improvement tools.
- To assist in the delivery of performance against targets.

**Key Responsibilities**:
**Operations**
- Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems.
- Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.
- Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
- Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
- To provide written and verbal advice to queries from staff and HMCTS users.
- Contribute to the delivery of operational, performance and service standard targets.
- Provide statistical data for the management team and judiciary.
- Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
- Contribute to the business plan, with particular focus on the team's area of work.
- Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
- Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
- Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.
- Alert others, as appropriate, to risks which are not capable of local resolution.
- Deputise for the Delivery Manager as necessary.
- Deal with customers and complaints and address root causes of complaints.

**Team Leadership**
- Lead a team of staff ensuring that its members are organised, and fully skilled to meet their wo