1st/2nd Line Support
3 weeks ago
Robert Half Technology are assisting UK's leading private healthcare organisation to recruit a 1st/2nd Line Support Engineer on a contract basis based in their London office. This role will be paying between £150-£200 per day. Hybrid working
**Role**
- To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.
- To develop support documentation where required to improve the user experience.
- To develop their skillset in-house with a clear progression expectation to higher levels of expertise.
- Provide on occasion out of hours support as required.
- To assist the Group Technology and wider Information
- Any other ad-hoc work requests as determined by the Group IT Manager.
**Profile**
- The 1st/2nd Line Support Engineer will have a proven track record of supporting complex disparate networks.
- Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.
- Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective
**Ability to support**:
- All Microsoft desktop OS (Win7+)
- Microsoft Server 2008 and higher
- Active Directory
- Group Policies
- DNS / DHCP
- Microsoft O365
- Citrix
- WIFI technology
- Remote Connectivity tools
- Cloud based tools
- Collaboration tools
**Company**
- UK's leading private healthcare organisation with offices in London
- £150 - £200 per day, via an umbrella company
- hybrid working
**Salary & Benefits**
company, depending on experience
- The salary range/rates of pay is dependent upon your experience, qualifications or training_.
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