1st / 2nd Line IT Support Engineer

1 day ago


London, United Kingdom Latcom Plc Full time

1st / 2nd Line IT Support Engineer. Based in London (nearest tube Chancery Lane) my client are recruiting for an 1st / 2nd Line IT Support Engineer. My client would be happy to consider an experienced 1st liner ready to step into a 1st and 2nd line role,otherwise someone with 1-2 years within a similar 1st/2nd role would be sufficient. My client will offer plenty of training **Working hours are 10.00 to 17.30 and 7.30 to 16.30 and please also note this role is 100% office based and offers no WFH.**

Working as the 1st & 2nd Line Support Engineer you my join my clients small IT Team supporting local users in UK on-site and remote or overseas, troubleshooting and resolving any issues or escalating the issue to the 3rd Line Support Technician or IT Manager.As the 1st & 2nd Line Support Engineer you will also get involved on-site problem solving, PC or laptop installations, moves, and changes. Project management is expected regarding automate things for users which will involve liaising with the users, projectplanning and time. Projects range from PC installs or upgrades through to installation of comms links, networking, server cabinets, PCs and servers.

You must have:

- Excellent communication and interpersonal skills.
- Ability to troubleshoot complex software and hardware issues.
- Anti-virus
- Extensive knowledge of computer hardware systems.
- Knowledge of LAN and wireless networks.
- Microsoft operating systems (desktop and server)

Any skills in Microsoft Exchange and SQL Server + Running SQL Queries is a bonus

Role involves:

- Provide 1st/2nd line support for end users.
- Respond to queries either in person over the phone and remotely.
- Meeting with the IT manager to discuss system needs.
- Installing software and networking systems.
- Troubleshooting network and software issues.
- Installing high-level software security systems.
- Fixing hardware, software, and networking issues.
- Responding to general IT requests.
- Ensuring security software is kept up to date.
- Filing monthly reports for the IT Manager.
- Maintain daily checks on all necessary systems

For further information and a full job spec please send in your CV.



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