First Customer Contact Officer

3 weeks ago


Peterborough, United Kingdom Peterborough City Council Full time

**Job Summary**:
Contract Type:
Permanent

Working Hours:
Full time

Advert Start Date:
13/11/2023

Advert End Date:
26/11/2023 23:59

Employment Location:
Sand Martin House Peterborough

**Salary**:
£23,500 - £24,294

Weekly Hours:
37

Vacancy ID:
105632

Closing date:
26 Nov

**Further Information**:
An exciting opportunity has arisen to join the Housing Needs Team.

We are looking for 2 individuals who have exceptional customer service skills with an interest in housing, to join our busy front line housing advice service.

You will be responsible for:

- Being the first point of contact for all housing related issues
- Identifying customers initial needs
- Signposting to the most appropriate support within the service
- Supporting front line staff and management within a busy Housing Needs service

Ideally you will have experience in providing exceptional customer service as well as dealing with challenging customers with multiple needs.

We are proud to serve the diverse communities of Cambridgeshire/Peterborough and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.


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