Business Implementation Coordinator
3 weeks ago
BioTalent are partnering with a life-science specialised supply chain organisation to find an ambitious Business Implementation Coordinator to join their site in Reading supporting the Customer Services function.
This is an exciting opportunity with exceptional growth potential within a business who are experiencing significant growth in recent years due to their success with providing sustainable temperature-controlled services and containers to the global life sciences sector.
**This role will offer you**
- A role within a company in a hyper growth period where you will enjoy working in a rapidly evolving environment contributing to customer success
- To work in brand-new office space with state-of-the-art new labs and warehouse
- To be the voice of their business, helping customers with their queries and you will be responsible for shaping our customers experience with them
- Exposure to senior upper management working closely with sales and cross-functionally to ensure client needs are fulfilled effectively
**You will be responsible for**
- Supporting new business implementations by liaising with various business areas across customer service, inventory, supply chain, sales...
- Being a key point of contact between the sales and customer services team
- Maintaining implementation project plans and all other relevant documentation
- Supporting quoting and pricing business functions
- Compliance with the company's Integrated Management System and internal processes.
**You will bring the following**
- Experience working within customer service
- Experience in analysing situations, troubleshooting, systems and tools, and problem solving
- Experience handling KPIs
- Experience with supply chain practices is preferred
- High school diploma or equivalent
- Strong work ethic
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Reading, RG7 4PN: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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