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Finance and Customer Service Admin

3 months ago

Preston, United Kingdom Connecting Britain Full time

Overview:
We are a telecommunications company based in Preston, Lancashire with over 30 years’ experience in the telecoms industry. Connecting Britain specialises in providing thousands of businesses throughout the UK with bespoke built hosted telephone systems and broadband requirements. We’re looking for customer service experts and individuals with a passion for providing great customer experiences to join the Connecting Britain family.

As a general administrator, your daily tasks will vary day on day but will include:

- Answering support queries for customers and dealing with tickets
- Arranging installations
- Managing Finance queries
- Assisting in the monthly billing run
- Working with manager and the service team to manage diaries
- Complaint handling and resolution

If you are looking for a varied role in a fast paced growing industry you're in the right place

**Requirements**:

- We are ideally looking for individuals with experience in customer service
- We would prefer someone with previous experience within the Telecoms industry, whether it be customer service, account management or similar.
- Experience in delivering excellent customer care over the telephone
- Strong self-motivation with a drive for personal improvement
- Ability to show high levels of professionalism
- Ability to handle objections in a competent and calm manner
- Confident working within a busy and demanding environment
- Comfortable with IT systems (word, excel, powerpoint)

**Benefits**:

- Smart Casual dress
- Company pension
- On-site parking
- Your Birthday off
- 25 days annual leave as standard
- Company parties and incentives
- annual leave entitlement increases by 1 day for every years employment

**What hours will I be working?**

Hours 9am
- 5.30pm Monday to Friday.

Pay: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 31/05/2024
Reference ID: Finance Admin
Expected start date: 01/07/2024