Customer Service/sales Agent

4 months ago


Walsall, United Kingdom Love Shopping Direct Ltd Full time

**Customer Service Sales Agent**

Love Shopping Direct is a leading multi-channel retailer with a sustained focus on growth. Our culture is entrepreneurial and fast paced, our vision is simply to be the best online retailer of the goods we sell.

As the business grows, so too does the demand to ensure we provide the very best service to our customers. An exciting opportunity has arisen as we continue to expand and develop.

Supporting improvements to our service, motivation, and focus to achieve optimum performance should come as second nature to you. You are required to have excellent communication, engagement & attention to detail with a high degree of accuracy.

**Key Duties will include**:

- To ensure that all your daily KPI, SLA targets are met to optimum levels & quality of service is delivered.
- Troubleshooting of return queries and being able to challenge couriers and customers alike to maximise sales retention opportunities and offering the correct product alternatives, wherever possible
- Being vigilant and proactive in spotting and preventing potential fraud cases and high risk high, value orders
- System support for shipping services/methods to ensure that systems are aligned, and the correct shipping methods are being used in accordance with the relevant products
- General admin support for process escalation matters, such as, complaint handling, social media, and product knowledge
- Proactively follow-up sale quotations within the business SLAs via phone call
- Develop product knowledge
- Build rapport with customers by providing accurate guidance
- Sales Prospecting for new business and revenue.

**Skills Required**:

- Diligent
- Problem solving
- Pro-active
- Multi-tasking
- Flexibility in working hours
- Proficient in all Microsoft Office programs, including Excel, Outlook, and Word
- Customer Focused
- Attention to detail
- Grammatically correct communication
- Minimum of two years Customer Service & sales experience
- Excellent telephone communication skills and attention to detail
- A comfortable speaking skillset on the phone for outbound sales with the ability to talk confidently to customers assisting with all their requirements in a timely and professional manner.
- Ability to build rapport and establish trust with clients

**Terms**:

- Full-Time Employment - Permanent - Office Based
- Salary Grade S2 - £11.50 per hour
- Primarily Monday to Friday, 09:00 to 17:30 - a minimum expectancy of 40 hours per week. Additional hours available, including weekends when necessary to meet operational requirements
- Reports to Customer Service & Sales Manager
- On-site parking
- Company laptop
- Bonus scheme
- 22 days holiday plus bank holidays

Pay: £25,500.00-£26,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Retail sales: 2 years (preferred)
- Customer service: 2 years (required)

Work Location: In person


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