Customer Service/sales Agent
3 months ago
**Customer Service Sales Agent**
Love Shopping Direct is a leading multi-channel retailer with a sustained focus on growth. Our culture is entrepreneurial and fast paced, our vision is simply to be the best online retailer of the goods we sell.
As the business grows, so too does the demand to ensure we provide the very best service to our customers. An exciting opportunity has arisen as we continue to expand and develop.
Supporting improvements to our service, motivation, and focus to achieve optimum performance should come as second nature to you. You are required to have excellent communication, engagement & attention to detail with a high degree of accuracy.
**Key Duties will include**:
- To ensure that all your daily KPI, SLA targets are met to optimum levels & quality of service is delivered.
- Troubleshooting of return queries and being able to challenge couriers and customers alike to maximise sales retention opportunities and offering the correct product alternatives, wherever possible
- Being vigilant and proactive in spotting and preventing potential fraud cases and high risk high, value orders
- System support for shipping services/methods to ensure that systems are aligned, and the correct shipping methods are being used in accordance with the relevant products
- General admin support for process escalation matters, such as, complaint handling, social media, and product knowledge
- Proactively follow-up sale quotations within the business SLAs via phone call
- Develop product knowledge
- Build rapport with customers by providing accurate guidance
- Sales Prospecting for new business and revenue.
**Skills Required**:
- Diligent
- Problem solving
- Pro-active
- Multi-tasking
- Flexibility in working hours
- Proficient in all Microsoft Office programs, including Excel, Outlook, and Word
- Customer Focused
- Attention to detail
- Grammatically correct communication
- Minimum of two years Customer Service & sales experience
- Excellent telephone communication skills and attention to detail
- A comfortable speaking skillset on the phone for outbound sales with the ability to talk confidently to customers assisting with all their requirements in a timely and professional manner.
- Ability to build rapport and establish trust with clients
**Terms**:
- Full-Time Employment - Permanent - Office Based
- Salary Grade S2 - £11.50 per hour
- Primarily Monday to Friday, 09:00 to 17:30 - a minimum expectancy of 40 hours per week. Additional hours available, including weekends when necessary to meet operational requirements
- Reports to Customer Service & Sales Manager
- On-site parking
- Company laptop
- Bonus scheme
- 22 days holiday plus bank holidays
Pay: £25,500.00-£26,500.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Retail sales: 2 years (preferred)
- Customer service: 2 years (required)
Work Location: In person
-
Customer Service Agent
3 months ago
Walsall, United Kingdom YL Construction Resourcing Full time**CUSTOMER SERVICE AGENT** **Are you someone who has worked in customer service?** **Have you got good communication skills?** **Are you looking for a permanent job?** **Well, if yes...** You will be working on a social housing scheme based in Walsall. As a resident customer service agent you will be: - Developing positive relationships with residents...
-
Estate Agent
3 months ago
Walsall, United Kingdom Connells Group Full timeUncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Walsall **working in our well known **Bairstow Eves **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and development**: -...
-
Estate Agent
3 months ago
Walsall, United Kingdom Connells Group Full timeOTE: £35,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Walsall **working in our well known **Bairstow Eves **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...
-
Trainee Estate Agent
3 months ago
Walsall, United Kingdom Connells Group Full timeAt **Connells**, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Walsall**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and...
-
Trainee Estate Agent
3 months ago
Walsall, United Kingdom Connells Group Full timeOTE- £25,000 - Uncapped Commission - Career Progression At **Connells**, We're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in** Walsall**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be...
-
Customer Change Agent
3 months ago
Walsall, United Kingdom Walsall Council Full time**Customer Change Agent - Ref: RT17923** **Salary: G10 £42,403 - £47,420 per annum.** Hours: 37 hours per week Term: Permanent At Walsall Council, we believe that people are at the heart of everything we do. In our work, the way we listen and respond to our customers and colleagues will decide the way we grow and bring Council’s vision to life. To...
-
Estate Agent Sales Negotiator
3 months ago
Walsall, United Kingdom Barrows and forrester Full timeA rare opportunity has arisen for an Estate Agent Sales Negotiator/ Broker to join a leading independent Estate Agent based in our new Aldridge branch. We are looking to recruit an ambitious and hardworking individual who wants to make an impression and progress their career. The successful Estate Agent Sales Negotiator/ Broker will have at least 12 months...
-
Experienced Estate Agent
11 hours ago
Walsall, Walsall, United Kingdom Connells Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Estate Agent to join our team as a Senior Sales Negotiator in our Walsall branch. As a key member of our residential sales team, you will be responsible for marketing properties and liaising with local branch networks on Select listings and sales.Key ResponsibilitiesMarket properties to...
-
Experienced Estate Agent
13 hours ago
Walsall, Walsall, United Kingdom Connells Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Estate Agent to join our team as a Senior Sales Negotiator in our Walsall branch. As a key member of our residential sales team, you will be responsible for marketing properties and liaising with local branch networks on Select listings and sales.Key ResponsibilitiesMarket properties to...
-
Property Viewing Agent
2 months ago
Walsall, United Kingdom The Recruitment Experts Full timeJob Title: Property Viewing AgentLocation: AldridgeSalary: £12 per hourCommission: up to £750 per monthMilage: paid at £0.45p per mile from our office to viewingHours: Saturdays + two days a week (more available)Are you interested in joining a market-leading Estate Agent, and joining the industry?Do you have a background in Sales, are good with people,...
-
Estate Agent
3 months ago
Walsall, United Kingdom REMAX Elite Estate Agents Walsall Full time**Estate Agents Required in Walsall and Surrounding Areas** - **Join the World's Leading Real Estate Brand: RE/MAX**_ **Locations**: Walsall, Rushall, Pelsall, Walsall Wood, Bloxwich, Aldridge, Brownhills **Opportunity**: Self-Employed, Commission-Based RE/MAX is the world's largest and most successful real estate brand, boasting over 137,000 agents in...
-
Sales and Customer Service Representative
7 days ago
Walsall, Walsall, United Kingdom Amplifon Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon. As a Sales and Customer Service Advisor, you will play a key role in delivering exceptional customer service and sales performance in our high street branch.Key ResponsibilitiesManage the diary to ensure a perfect mix of sales...
-
Estate Agent
3 months ago
Walsall, United Kingdom REMAX Elite Estate Agents Walsall Full time**Estate Agents** **Required in Walsall, Rushall, Pelsall, Walsall Wood, Bloxwich, Aldridge, Brownhills** **PLEASE READ THE FULL ADVERTISEMENT BEFORE APPLYING** **SELF EMPLOYED - COMMISSION BASED OPPORTUNITY** **RE/MAX** is the world’s largest and most successful real estate brand, partnering more than 137,000 agents with over 8,300 real estate offices...
-
Estate Agent
3 months ago
Walsall, United Kingdom REMAX Elite Estate Agents Walsall Full time**Estate Agents** **Required in Walsall, Rushall, Pelsall, Walsall Wood, Bloxwich, Aldridge, Brownhills** **PLEASE READ THE FULL ADVERTISEMENT BEFORE APPLYING** **SELF EMPLOYED - COMMISSION BASED OPPORTUNITY** **RE/MAX** is the world’s largest and most successful real estate brand, partnering more than 137,000 agents with over 8,300 real estate offices...
-
Sales Support
6 days ago
Walsall, United Kingdom The Recruitment Experts Part timeJob Title:Sales Support(Part-Time)Location: AldridgeSalary: up to £12,500 Basic (depending on experience)Job Type:Part Time 3-4 day a week(negotiable)with aminimum 2 Saturdays a month.* Previous experience in a similar sales support or sales administrative role in real estate or property management is preferredOur client, a highly-regarded independent...
-
Sales and Customer Service Representative
7 days ago
Walsall, Walsall, United Kingdom Concept Technical Full timeJob DescriptionConcept Technical is seeking a highly skilled and motivated individual to fill the role of Account Manager/Sales Administrator. This position is responsible for providing exceptional customer service, supporting the sales department, and ensuring the smooth operation of our business.Key Responsibilities:Receive, review, and register customer...
-
Customer Service Advisor
3 months ago
Walsall, United Kingdom Finlay Jude Associates Ltd Full timeFJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for...
-
Outbound Sales Agent
3 months ago
Walsall, United Kingdom Elizabeth Michael Full time**Customer Sales Executive - Outbound (Fully Remote) - Must have 12 months consecutive sales experience to be considered** **Location - Walsall** **working role from home** **Salary: £22,000 per year + Average OTE Bonus of £7,200 per annum** **37.5 hours per week** **Contract Type: Permanent, Full Time** - **The role you’ll do**:_ As a Customer...
-
Sales And Customer Service Advisor
1 month ago
Walsall, United Kingdom Amplifon Full timeSales And Customer Service Advisor (Walsall) Client AdvisorWALSALL, WEST MIDLANDS, United Kingdom Sales And Customer Service Advisor Walsall Hours: 27.5 | Mon-Friday (10am - 4pm). Salary: £17,160 p.a. + Variable commission scheme A Career to Be Proud Of We are looking for a Sales and Customer Service Advisor to join our high...
-
Sales And Customer Service Advisor
2 weeks ago
Walsall, United Kingdom Amplifon Full timeSales And Customer Service Advisor (Walsall) Client AdvisorWALSALL, WEST MIDLANDS, United Kingdom Sales And Customer Service Advisor Walsall Hours: 22 | Mon-Thur (10am - 4pm). Salary: £13,728 p.a. + Variable commission scheme A Career to Be Proud Of We are looking for a Sales and Customer Service Advisor to join our high street...