Technical Intervention Agent

5 months ago


Walsall, United Kingdom RAC Full time

**About The Role**:
**RAC** are now looking to recruit a **Technical Intervention Agent (Repair) **to help provide technical support across all divisions within the business with a focus on repair. We are looking for agents to oversee and manage potential repair opportunities, utilising a bespoke repair management platform to identify potential workstreams prior to resource being dispatched.

Through various responsibilities, a Technical Intervention Agent will help reduce operating costs and increase efficiencies by helping to efficiently repair more vehicles at the roadside as well as supporting operational requirements relating to single resource resolution.

This role will see you working alongside the current team of technical Agents based at our head office in Bescot (West Midlands).

You will be responsible for achieving consistent levels of outbound call activity to customers, dealers, RAC approved repairer network, SMR referral teams and Parts suppliers with the aim of resolving any outstanding concerns.

**6 Month FTC.**

**Competitive salary**

**Monday to Sunday, 0800-2100, 35 hours per week**

**Benefits and rewards**:

- **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**:

- **FREE** on-site **parking**:

- **Flexible benefits** you can tailor to suit you
- **Free European Breakdown cover **including** 7 days car hire **to continue your journey
- Amazing **employee benefits **including pension and additional **discounts** **on big brands, hotel stays and days out**

**Role Purpose**
- Ensure all repair management cases are monitored and progressed, updating all stakeholders involved while recording all activity on the dedicated repair management platform
- Accurate and timely action to be taken on all repair opportunities
- Proactively chase dealer and approved repairers for repair times to minimise downtime and manage operational costs.
- Escalate lengthy repair times to all relevant parties to focus efforts on improving response times
- Achieve individual and department KPI’s and quality measures(Agreed Locally) Recovery miles saved Credit card management/reconciliation etc Contribute to credible Increases in Patrol fix/res rates while decreasing Sj/SB ratio
- Ensure any written communication to stakeholders reinforces the Brand
- Build and update product and process knowledge
- Build relationships with repairers/suppliers involving them in all matters relating to the customer/ business
- Outbound calls to customers, dealers and approved repairers/ Parts suppliers when necessary
- Work as part of a team to drive improved performance
- Support Phone Fix opportunities when required. (i.e. during high volume periods or to supplement/maintain knowledge)

**Experience**
- Excellent accuracy thoroughness and attention to detail
- Proven Customer Service skills and the ability to create rapport quickly
- Can build and maintain relationships with internal / external colleagues and customers
- Proficient at using IT systems including MS Office and ICAD
- Experience of the Contact Centre environment
- Awareness of the Breakdown industry **Qualities Required**
- Strong communication skills, both oral and written
- Flexible in approach to workload
- Able to manage own workload and effectively manage time to achieve personal objectives
- Work effectively as part of a team and find opportunities for improvement
- Customer focused and ability to deal with problems efficiently and effectively
- Willingness to support others in their role so the Company can achieve its objectives
- Always willing to go the extra mile

**RAC values**
- **Handle it Together**:

- **Exceptional Service**:

- **Raise the Bar**:

- **Own It



  • Walsall, United Kingdom South Staffs Water Full time

    **Network Technical Assistant** **Salary: Up to £25,000 per annum** **Hours: 37 Hours per week** **Location: Walsall or Cambridge** **About Us**: **At South Staffs Water, we deliver clean and reliable water supplies to around 1.5 million customers within the South Staffs and Cambridge regions. As a water-only company, providing clean, healthy water 24...


  • Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

    We are seeking a suitably qualified Pacing Cardiac Physiologist to join our friendly service. The successful applicant will possess highly specialized skills in Cardiac Rhythm Management (CRM) and will be able to lead/manage an area within the department (depending on service requirements). The successful applicant is required to have a minimum of two...


  • Walsall, United Kingdom Walsall College Full time

    The Innovation Centres will accommodate the schedules of businesses, ensuring timely access to state-of-the-art facilities and expert guidance around technologies such as: - High end Computer Numerical Control production - Robotics - Computer Aided Design - Rapid Prototyping and Additive Manufacturing - Materials and product testing - Networking and cyber...

  • Design Manager

    6 days ago


    Walsall, United Kingdom Anderselite LTD Full time

    Job DescriptionAs a Design Manager at Anderselite LTD, you will play a key role in managing the design delivery and technical design solutions for our growing portfolio of work with Severn Trent Water.This includes managing the design delivery and technical design solutions for our programme of work where we are fortunate to have many exciting and...

  • Design Manager

    2 weeks ago


    Walsall, Walsall, United Kingdom Anderselite LTD Full time

    Job DescriptionAs a Design Manager, you will be responsible for managing the design delivery and technical design solutions for our programme of work with Severn Trent Water. This includes managing the design for projects that capture some of our clients' most critical operational assets, working with highly experienced teams and playing a key role in...

  • Design Manager

    4 weeks ago


    Walsall, Walsall, United Kingdom Anderselite LTD Full time

    Job Title: Design ManagerAs a key member of our Engineering function based in the Northern Region, you will play a crucial role in managing both direct and sub-contracted design teams involved in our growing portfolio of work with Severn Trent Water.Key Responsibilities:Effectively manage the design teams in line with the design delivery programme, ensuring...

  • Design Manager

    4 weeks ago


    Walsall, Walsall, United Kingdom Anderselite LTD Full time

    Job Title: Design ManagerAs a key member of our Engineering function based in the Northern Region, you will play a crucial role in managing both direct and sub-contracted design teams involved in our growing portfolio of work with Severn Trent Water.Key Responsibilities:Effectively manage the design teams in line with the design delivery programme, ensuring...


  • Walsall, Walsall, United Kingdom CV Library Full time

    About the RoleWe are seeking an experienced Design Manager to join our team in the Northern Region. As part of our Engineering function, you will be responsible for managing both direct and subcontracted design teams involved in our growing portfolio of work on a Water Framework.Key ResponsibilitiesManage design delivery and technical design solutions for...


  • Walsall, Walsall, United Kingdom CV Library Full time

    About the RoleWe are seeking an experienced Design Manager to join our team in the Northern Region. As part of our Engineering function, you will be responsible for managing both direct and subcontracted design teams involved in our growing portfolio of work on a Water Framework.Key ResponsibilitiesManage design delivery and technical design solutions for...


  • Walsall, Walsall, United Kingdom CV Library Full time

    About the RoleWe are seeking an experienced Design Manager to join our team in the Northern Region. As part of our Engineering function, you will be responsible for managing both direct and subcontracted design teams involved in our growing portfolio of work on a Water Framework.Key ResponsibilitiesManage design delivery and technical design solutions for...

  • Design Manager

    1 month ago


    Walsall, United Kingdom CV-Library Full time

    The Role: As part of the Engineering function based in our Northern Region, the role is to manage both direct and sub contracted design teams involved in our growing portfolio of work on a Water Framework. This includes management of the design delivery and technical design solutions for our programme of work where we are fortunate to have a large number...


  • Walsall, Walsall, United Kingdom Linear Recruitment Ltd Full time

    Job DescriptionThe Role:As a key member of our Engineering function, you will be responsible for managing design teams involved in our Water Framework projects. This includes managing design delivery and technical design solutions for our programme of work, which involves a large number of exciting and challenging projects.You will be involved in managing...


  • Walsall, Walsall, United Kingdom AD Finance Full time

    NetSuite Administrator Job DescriptionAD Finance is seeking an experienced NetSuite Administrator to join their Finance & IT team. As a NetSuite Administrator, you will be responsible for overseeing and maintaining our NetSuite instance across multiple territories, optimizing its performance and functionality as necessary.Key Responsibilities:Manage User...


  • Walsall, Walsall, United Kingdom AD Finance Full time

    NetSuite Administrator Job DescriptionAD Finance is seeking an experienced NetSuite Administrator to join their Finance & IT team. As a NetSuite Administrator, you will be responsible for overseeing and maintaining our NetSuite instance across multiple territories, optimizing its performance and functionality as necessary.Key Responsibilities:Manage User...

  • Design Manager

    4 weeks ago


    Walsall, United Kingdom CV-Library Full time

    The Role: As part of the Engineering function based in our Northern Region, the role is to manage both direct and subcontracted design teams involved in our growing portfolio of work with Severn Trent Water. This includes management of the design delivery and technical design solutions for our programme of work where we are fortunate to have a large number...

  • Design Manager

    4 weeks ago


    Walsall, United Kingdom Linear Recruitment Ltd Full time

    Job Title: Design ManagerWe are seeking an experienced Design Manager to join our team in the Northern Region. As a key member of our Engineering function, you will be responsible for managing both direct and subcontracted design teams involved in our growing portfolio of work on a Water Framework.Key Responsibilities:Effectively manage the design teams in...

  • Design Manager

    4 weeks ago


    Walsall, United Kingdom Linear Recruitment Ltd Full time

    Job Title: Design ManagerWe are seeking an experienced Design Manager to join our team in the Northern Region. As a key member of our Engineering function, you will be responsible for managing both direct and subcontracted design teams involved in our growing portfolio of work on a Water Framework.Key Responsibilities:Effectively manage the design teams in...

  • Field Sales Executive

    1 month ago


    Walsall, United Kingdom Substantial Group Full time

    DescriptionField Sales Executive   Reporting to: Area Sales Manager Location: Walsall, West MidlandsHours: Full-time, 37.5 hours per week Base Salary: From £25,000 per annum Uncapped monthly commission (Realistic OTE £50,000)  £250 a month car allowance  Business travel paid  About YouFibre:  We are a national, full-fibre broadband provider,...


  • Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

    Job summary A fantastic opportunity has arisen to join Walsall Healthcare NHS Trust due to the expansion in urgent & emergency care services at the Trust as a pharmacist . As a result of a widening catchment area of patients attending Walsall Manor Emergency Department in recent years and following the opening of Midland Metropolitan University...

  • Design Manager

    2 weeks ago


    Walsall, West Midlands, United Kingdom Linear Recruitment Ltd Full time

    The Role: As part of the Engineering function based in our Northern Region, the role is to manage both direct and subcontracted design teams involved in our growing portfolio of work with Severn Trent Water. This includes management of the design delivery and technical design solutions for our programme of work where we are fortunate to have a large number...