Dedicated Network Receptionist and Switchboard

5 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are looking for a Dedicated Network Receptionist and Switchboard Operator to join our Rapport team in two of our client’s offices near Bank. The client is a global leader in insurance, risk management and consulting services. They are an international group of partners that provide cost-effective, client-centric, and expertise-driven risk management solutions.**

You will be responsible for the Reception services and Switchboard facility, ensuring high levels of customer service and a professional front-of-house and back-of-house standard when meeting, greeting, and dealing with internal and external enquiries. You will be a guest-focused at all times, by being approachable and quick to exceed expectations in fulfilling customer needs.

**_This role is a permanent, full-time role (40 hours per week), working from Monday to Friday on a shift rota basis between 7:30 AM and 6 PM, as per the client’s needs. _**

**_Flexibility and a pro-active approach are key and team member can be asked to change locations and times to assist at the smooth running of the business._**

**Main responsibilities**
- Promoting and supporting a first-class and professional front-of-house service to employees, their guests, and other visitors to the company, either in person or over the telephone
- Acquiring knowledge in all the Reception Services and Switchboard facility as this will be required for covering lunch, holidays, and sickness
- Ensuring telephone enquiries are dealt with in line with the company standards in a professional, efficient, and consistent manner, minimising missed calls
- Adhering to all the procedures and standards as described in the manual at all times
- Maintaining open communication between all support departments (AV/Catering/Facilities)
- Being attentive to detail in all aspects of service and presentation to maintain and improve on current standards being achieved
- Managing the meeting rooms and allocating all the requests whenever it is possible
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Have an outgoing personality and be able to easily build rapport with key stakeholders
- Display excellent personal presentation and interpersonal skills
- Be highly organised, proactive, flexible, with great attention to detail, problem solving skills, a can-do attitude and ambition to learn and grow
- Be able to work well under pressure and act proactively and intuitively
- Have a flexible approach at all times
- Be passionate about delivering high standard service and going the extra mile
- Ideally have at least 1 year of experience in a similar role in a 5-star hotel or corporate environment

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to Aviva DigiCare Workplace App
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
- Employee Assistance Programme

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Busin

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