Switchboard Operator

6 months ago

London, United Kingdom Hodge Jones & Allen Full time

The primary responsibility of the Switchboard Operator - Receptionist is to receive and screen calls from individuals seeking legal services in various areas of law. Handling a high volume of incoming calls and visitors, the Switchboard Operator - Receptionist must interact with clients sensitively and professionally, using interviewing skills to appropriately match clients with the firm’s services.

This role serves as an ambassador for Hodge Jones & Allen, representing the firm’s brand and service offerings. Maintaining a consistently high standard of customer service is essential, both in call handling within a switchboard environment and through face-to-face interactions with clients and visitors.

Key responsibilities include greeting visitors and clients, administering bookings and organising meeting rooms, managing daily post, booking travel, taxis, and couriers, screening and handling all incoming telephone calls, ensuring timely delivery of messages, liaising with building management, internal and external maintenance, service providers, and managing diaries.

**About Hodge Jones & Allen**

Hodge Jones and Allen is one of the UK’s most progressive law firms, renowned for doing things differently and fighting injustice. For over 45 years’ the firm has been at the center of many of the UK’s landmark legal cases that have changed the lives and rights of many people. One of the firm’s founding partners, Patrick Allen, remains at the helm of the firm as Senior and Managing Partner.

The firm has 250 staff based at its Euston-HQ. Hodge Jones & Allen has expertise across: Civil Liberties & Human Rights, Criminal Defence, Dispute Resolution, Family Law, Financial Crime and Regulatory, Housing and Property Disputes, Medical Negligence, Mental Capacity & Deputyship, Personal Injury, Asbestos & Mesothelioma, Wills & Probate, Environmental Justice.

**Duties and Responsibilities**

**Objectives**
- Efficient Call and Visitor Management: Promptly and accurately handle incoming calls and direct visitors to the appropriate resources.
- High-Quality Customer Service: Provide exceptional service to clients and visitors, maintaining a professional and welcoming environment.
- Comprehensive Administrative Support: Manage bookings, meeting rooms, daily post, travel arrangements, and other administrative tasks efficiently.
- Effective Communication and Coordination: Ensure timely and clear communication, liaising with internal and external parties to support smooth office operations.

**Key Expectations**

**Efficient Call Management**
- Receive and screen incoming calls promptly and professionally.
- Direct calls to the appropriate department or individual accurately.
- Utilise interviewing skills to assess caller needs and connect them with the appropriate resources within the firm.

**High Standard of Customer Service**
- Provide consistently excellent customer service to clients and visitors.
- Represent the firm’s brand and service offerings effectively.
- Handle all interactions sensitively and professionally.

**Visitor Interaction**
- Greet and assist visitors and clients in a friendly and professional manner.
- Ensure a welcoming and professional reception area.

**Administrative Support**
- Administer bookings and organise meeting rooms efficiently.
- Manage daily post and handle courier bookings.
- Book travel and taxis as required.

**Message and Communication Management**:

- Screen and handle all incoming telephone calls, ensuring messages are delivered promptly.
- Liaise with building management, internal and external maintenance, and service providers.

**Office Support**:

- Support over 250 employees, including Fee-Earners, Management, and Partners.
- Manage new enquiries and process them through the customer relationship management system.
- Assist with diary management and other administrative tasks as needed.

By achieving these objectives, the Switchboard Operator / Receptionist ensures smooth and professional communication within the firm and enhances the overall client experience.

**Training & Support**

Training on the switchboard, call handling standards and the telephony processes and systems will be provided.

Training on reception, key tasks associated with reception duties and front desk standards will be provided.

**Hours of Work**

Core office hours will be 09:30am to 17:30pm Monday to Friday, 5 days per week.

Taking account of the nature of the role, a degree of flexibility will be required so as properly to fulfil the responsibilities and duties associated with the position.

**Apply

  • Switchboard Operator

    2 days ago

    London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Switchboard Department. This is a demanding role where you take personal responsibility for dealing with hospital patients and staff. As a Switchboard Operator, you will cover multiple calls for all our Trust wide Hospital sites. The UCLH Switchboard also manages the on-site Emergency calls. These calls can be...

  • Switchboard Operator

    2 days ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ4629 **Date Posted**:20 September At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Switchboard Operator** you are the first and last person our guests call. Your helpful, can-do approach...

  • Switchboard Operator

    2 days ago

    London, United Kingdom Portico Full time

    We are currently recruiting for a Switchboard Operator to join our team based in the Liverpool office of a financial services firm.The switchboard operator is at the forefront of our clients business, setting the precedent for the customer experience!Working in a team of 3 Switchboard Operators, the successful candidate will provide the highest level of...

  • Switchboard Operator

    7 months ago

    London, United Kingdom Park Plaza Westminster Bridge London Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9471 **Date Posted**: 6 September At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our**Switchboard Operator** you are the first and last person our guests call....

  • Switchboard Operator

    7 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9471 **Date Posted**:6 September At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Switchboard Operator** you are the first and last person our guests call. Your...

  • Switchboard Operator

    6 months ago

    London, United Kingdom Park Plaza London Riverbank Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9935 **Date Posted**: 13 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our**Switchboard Operator** you are the first and last person our guests call....

  • Switchboard Operator

    7 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9994 **Date Posted**:21 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Switchboard Operator** you are the first and last person our guests call. Your...

  • Switchboard Operator

    7 months ago

    London, United Kingdom Park Plaza Westminster Bridge London Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9728 **Date Posted**: 10 October At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our**Switchboard Operator** you are the first and last person our guests call. Your...

  • Switchboard Operator

    2 days ago

    London, United Kingdom The Chelsea Harbour Hotel Full time

    excellent oral and written communication abilitiesThe Chelsea Harbour Hotel is seeking an experienced **Switchboard Operator** who will be responsible for dealing with all calls and queries in a confident, professional, efficient manner. As Switchboard Operator your **key responsibilities **include: - Attend to all callers quickly and politely answering...

  • Switchboard Operator

    5 hours ago

    London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Telephonist/Switchboard Operator you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Switchboard Operator

    2 days ago

    London, United Kingdom London North West University Healthcare NHS Trust Full time

    The post holder is the first point of contact to London North West University Healthcare NHS Trust for the public through operation of the Trust’s switchboard. As such this is an important role involving being an ambassador for the Trust. The post holder will work as part of a small team providing switchboard services to the public and to Trust staff....

  • Switchboard Operator

    7 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Ideally they should have at least 1 year NHS Call Centre/ Switchboard experience. The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust. It handles on average 4000 calls per day and is a busy...

  • Switchboard Operator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    This is a telephony based role with no face to face patient contact. You will be providing an efficient and effective switchboard operator service to all callers to the trust internal and external, you will deal with emergency situations, responding quickly and have the ability to follow procedures in an efficient and accurate manner, implementing emergency...

  • Switchboard Operator

    7 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    This is a telephony based role with no face to face patient contact. You will be providing an efficient and effective switchboard operator service to all callers to the trust internal and external, you will deal with emergency situations, responding quickly and have the ability to follow procedures in an efficient and accurate manner, implementing emergency...

  • Switchboard Operator

    7 months ago

    London, United Kingdom St Ermin's Operating UK Limited - Reception Full time

    We are looking for a brilliant **Switchboard Operator** to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental...

  • Switchboard Operator

    2 days ago

    London, United Kingdom IHG Full time

    **About us** Kimpton Fitzroy London are looking for a Switchboard Operator to join their luxury hotel in Central London!** - You will earn £11.05 per hour!_ **To succeed as a **Switchboard Operator, **you will need**: - To be passionate about delivering great service and be guest focused - Previous experience in Hotel Reception, Guest Relations or...

  • Switchboard Operator

    6 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    An opportunity has arisen for two individuals to join the Switchboard Team at Imperial College Healthcare NHS Trust, which is part of the Patient Service Centre. Both positions are for part-time hours, working 18.75 hours per week on a shift basis for a period of 12 months. The Switchboard Service based at Charing Cross Hospital is one of the nerve centres...

  • Switchboard Operator

    1 month ago

    London, United Kingdom Park Hyatt London River Thames Full time

    Switchboard OperatorAbout Park Hyatt London River ThamesPark Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite.With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city,...

  • Switchboard Operator

    7 months ago

    London, United Kingdom Royal Lancaster London Full time

    **#Join Our Happiness** Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as **Switchboard Operator**! Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Switchboard Operator

    6 months ago

    London, United Kingdom Front Office Full time

    **#Join Our Happiness** Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as **Switchboard Operator**! Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...