Dedicated Network Receptionist

6 months ago


London, United Kingdom Rapport Guest Services Full time

Job Introduction
We are recruiting a Dedicated Network Receptionist to join our fantastic Rapport team, based on Regent Street and St James. Our client is a global leading property management company.

This is a permanent, full-time role, 40 hours per week. You will be covering for holiday, lunch breaks, training days and sickness across our portfolio. This will occasionally involve working evenings and bank holidays.

**Main responsibilities**
- Acquiring knowledge in each of the buildings across the portfolio, as this will require flexibility in covering lunch breaks, holidays, and sickness
- Acknowledging and treating all guests and customers in a polite and professional manner
- Delivering professional high-quality service
- Working efficiently and effectively to deliver prompt and reliable service
- Anticipating the needs of visitors and building customers
- Ensuring an effective and flexible approach at all times
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Be confident, adaptable, flexible, highly organised, with passion for delivering high standard service and going the extra mile
- Have a vibrant personality and the ability to build immediate rapport with key stakeholders
- Be able to work in a fast-paced environment with a varied workload
- Have excellent communication skills and the ability to work as part of the team

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019



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