Customer Success Manager
5 days ago
**Customer Success Manager**:
Customer Success is the heart of this growing busines and they are looking for a tech-savvy individual who is looking to help the customers succeed.
Reporting to the Customer Success Team Lead, you will be joining an exceptional, motivated and successful team. The Customer Success team is one of the most important teams in the company and they safeguard growth by ensuring the customers are reaching theirdesired outcome.
To continue the success story they are looking for an enthusiastic Customer Success Manager to be a part of the growing team, to establish and nurture long-lasting relationships with Brandbassador’s existing customers.
So if you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems, and wants to feel like part of a lovely team — then you just might be who they are looking for.
**Customer Success Manager Mission**:
- Managing a portfolio of existing customers and ensuring that their agreed outcomes are met
- Ability to deliver results through others by leading and influencing different phases of the customer lifecycle from adoption to renewal
- Maintain high levels of engagement to ensure your brands see value from insights, increase adoption and uncover new uses for Brandbassador within their business
- Identify opportunities for advocacy/expansion and be a source of intelligence to drive evolution of our product and service offerings
- Be the voice of our brands at Brandbassador interfacing with Product and other teams
- Understand customers’ business challenges and industry trends and consult on how Brandbassador can help them achieve their objectives
- Optimise portfolio revenue through the creation of strong brand relationships and accountable for creating and delivering against strategic and tactical success plans
- Being the main point of escalation for your brands, their guardian within the business
- Monitor product engagement and intervene as early as possible when risks and problems arise. Helping to identify customers that are 'at risk' and set recovery plans in place to win them back round
**Customer Success Manager Requirements**:
- A minimum 2 years of customer-facing Customer Success, SaaS account management or a proven track record in B2B account management with a strong technical foundation and business savvy
- Passionate about social media and technology, and love working in a fast-paced start-up environment
- Be able to demonstrate knowledge of exceptional relationship management and SaaS adoption practices
- The skills to lead technical conversations
- The skills to use data and your technical skills to develop proof of concept and advise on solutions
- The ability to translate technical messages into easy to articulate action plans
- Be able to prioritise efficiently without compromising on quality
- A domain expert, naturally curious and data obsessed
**As the Customer Success Manager you will receive**:
Competitive salary & reward performance (£15k OTE)
- Awesome working environment, work hard, play hard and taking pride in the business.
- Personal development - they invest in you
- Access to in-house kitchen with a fridge full of drinks, food and office drinks every Friday
- Lots of fun team socials (Escape Rooms, Flight Club etc.) plus a company trip once a year (last year we stayed in a lighthouse in Norway)
- A buzzing work environment in trendy Shoreditch
- Buzzing and supportive remote working environment where needed - COVID
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