Community Liaison Manager
6 days ago
We are seeking an experienced Community Liaison Manager to join our team in London. This is a temporary position for 4-5 months, working on a full-time basis (35 hours per week) with a basic DBS requirement.
The estimated salary for this role is £25,000 - £30,000 per annum.
Job Description:
Company Overview: Our client is a housing association with properties across the UK. They are committed to providing excellent customer service and maintaining high standards of property management.
Key Responsibilities:
Provide effective customer-facing neighbourhood management services to tenants and leaseholders on mixed/leasehold tenure schemes in line with policies and procedures.Work collaboratively with development team colleagues on new development projects, attending project site meetings to ensure effective record-keeping of all potential management issues on new developments.Excellent record-keeping on housing management systems to ensure effective case management is maintained, providing a timely and customer-focused response.Investigate and respond to stage 1 complaints and Member Enquiries.Identify appropriate solutions to tackle Anti-Social Behaviour (ASB), contributing to the development of a multi-agency approach to resolve conflict and prevent incidents of ASB.Ensure effective tenancy management through timely mutual exchange requests, successions, and assignments, carrying out pre-void property inspections and tenancy audits as requested.Make timely external referrals to statutory bodies and other agencies as needed, working in partnership to address safeguarding.Maintain accurate and up-to-date confidential records as required.Benefits: This role offers a unique opportunity to work with a reputable housing association, with opportunities for professional growth and development.
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