1st Line Support

3 weeks ago


Aberdeen, United Kingdom Austin Fraser Full time

**Overview**:

- 1st Line Support Engineer
- 20k

Fully Remote

This is an exciting opportunity for a 1st Line support engineer to join a company that specialises in providing asset management solutions for the global oil and gas and marine industries. They are recognized as a leader and innovator in this field. You will play a crucial role as a member of the Support Team, responsible for delivering exceptional customer service in a first-line support position, contributing to providing world-class and professional assistance to customers. In return you will benefit from an excellent benefits package.

The role:
- Acting as 1st line support for customers dealing both reactively & proactively with cases through the companies JIRA solution- Main liaison between customers and the support desk, keeping customers informed about issue progress and providing necessary follow-up.- Maintaining accurate remote access/support documents and customer records on JIRA is required.- Upholding a high-quality, professional, and service-oriented company image among customers is vital- Experience with Jira- Experience with Teams- At least one years of commercial experience in a support role- Someone who is keen to get into development side- Strong communication skills- Experience in a telephone-based customer support role preferred - or confident making phone calls- SQL Knowledge

Austin Fraser is acting as an Employment Agency in relation to this vacancy.


  • Administrator

    4 days ago


    Aberdeen, United Kingdom Children 1st Full time

    Over many years, Children 1st have provided child-centred support which is trauma responsive and responds to the needs of whole families. We understand that the impact of the challenges faced by children, young people and their families can be supported through forming trusting and understanding relationships which value the experiences of each member of the...

  • IT Support Engineer

    4 days ago


    Aberdeen, United Kingdom Reed Full time

    I am working with a well known training company based in Aberdeen looking for their next IT Support Engineer. **Active Directory** **Microsoft office 365** **1st / 2nd line experience** **Software and hardware installation and troubleshooting** You must have a car and clean driving license as this role will require travel to their different sites around...

  • IT Helpdesk Engineer

    3 weeks ago


    Aberdeen, United Kingdom Thorpe Molloy McCulloch Recruitment Ltd Full time

    TMM Recruitment is partnering with a global provider of software and technology services to source an IT Support Engineer with strong experience in a comparable position to join the team in Aberdeen on a permanent basis. As a 2nd Line IT Support Engineer, you will be a part of the company’s expanding operations and a key member of our response team...


  • Aberdeen, United Kingdom Belcan Full time

    2nd Level IT Support (Temp) Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food...


  • Aberdeen, United Kingdom Solab Full time

    Solab is a dynamic and well-established Managed IT Services Provider (MSP) based in Aberdeen, known for its reputable track record. We offer a comprehensive range of IT services to a diverse client base, both in Northern Scotland and internationally. **The New Role** We are recruiting for a full-time, office-based Admin Support Assistant to join our...

  • IT Support 2nd Level

    3 weeks ago


    Aberdeen, United Kingdom Belcan Full time

    Job Description 2nd Level IT Support (Temp) Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power &...

  • KG184210 - Practice Educator

    Found in: Talent UK C2 - 2 weeks ago


    Aberdeen, United Kingdom NHS Grampian Full time

    A fantastic opportunity has arisen within the growing Mental Health and Learning Disability (MHLD) Practice Education and Development Team for a Band 6 Practice Educator (PE). For a year duration in the first instance. The PE role will provide support to students, learners and staff within the division. The post requires the development and maintenance of...

  • Quality Improvement Officer

    Found in: Talent UK 2 C2 - 1 day ago


    Aberdeen, United Kingdom Aberdeenshire Council Full time

    Job Description Provide a key role in raising standards in line with National Priorities, thus enabling councils to satisfy Education Scotland’s criteria on performance monitoring and continuous improvement. Quality improvement officers will also play a key role in follow through Inspections of schools in co-operation with Education Scotland. There...


  • Aberdeen, United Kingdom 1st Executive Limited Full time

    Interim Environmental Advisor, Wells £787pd Role: Interim Environmental Advisor - Wells and Surveys Major Oil and Gas organisation Location: Hybrid working and Aberdeen 3 days per week An Environmental and Social Advisor to support regulatory compliance and permitting activity for their offshore drilling operations and surveys click apply for full...


  • Aberdeen, United Kingdom 1st Executive Limited Full time

    Interim Environmental Advisor, Wells £787pd Role: Interim Environmental Advisor - Wells and Surveys Rate: £787 per day (Umbrella, Inside IR35) Client: Major Oil and Gas organisation Location: Hybrid working and Aberdeen 3 days per week Duration: 12 months+ An Environmental and Social Advisor to support regulatory compliance and permitting activity for...


  • Aberdeen, United Kingdom OBM Ltd Full time

    OBM are actively recruiting for an exciting opportunity as an Operations Support Administrator for our client who are a leading service company within the Oil & Energy Industry. The role will be on a contract basis. **Job Purpose**: - Provide support to the operation and finance teams within the client's businesses, utilising the company ERP system...


  • Aberdeen, United Kingdom Clan Cancer Support Full time

    Clan is seeking an E-Commerce & Retail Coordinator on a part-time basis to manage the overall selling of donated items across e-commerce platforms and ensure sales goals are achieved and exceeded. The role is based at Clan House, Aberdeen. KEY RESPONSIBILITIES & DUTIES: - Identify, display and photograph donated items and stock for sale on online...


  • Aberdeen, United Kingdom NHS Scotland Full time

    We are seeking an enthusiastic and motivated individual to join our IT Applications Support Team. Working as part of a small team you will be providing some first line support for the Trakcare (PMS) system which is used across a large number of multi-disciplinary users as well as some admin support for the team. Good communication skills and an ability to...

  • Peer Volunteer

    1 week ago


    Aberdeen, United Kingdom Penumbra Full time

    If you’re looking for a rewarding experience and to be part of an inspirational team that really does make a difference, this is your opportunity to volunteer within our Aberdeen Nova and 1st Response Service. You may wish to volunteer in one or both of the services below. We are looking to expand our team with a network of volunteers, who add value to...

  • Support Engineer

    3 weeks ago


    Aberdeen, United Kingdom Belcan Full time

    Job Description OT Support Engineer Location: Aberdeen Belcan Workforce Solutions has a job opportunity for OT Support Engineer role withour client, a leading engineering company based in Aberdeen location. Operational Technology Support Engineer will be primarily responsible for the provision of 2nd line technical support and low code solution support....

  • Training Team Lead

    4 days ago


    Aberdeen, United Kingdom Reed Business Support Full time

    We are looking for a Team Lead to join our specialist training company based in Aberdeen. Working in a hands on role, you will be responsible for proactively managing the requirements of the client on a day to day basis, ensuring agreed SLA’s are constantlymet and all enquiries are dealt with in a professional, timely manner. **Duties and...

  • Cleaning Operative

    1 week ago


    Aberdeen, United Kingdom Integral UK Full time

    We are recruiting for an Cleaning Operative, to work at our Client site in Aberdeen AB10 1BT. The working hours for this position are Saturday and Sunday 4hrs per each day 8am to 12.00 midday or 7am to 11am. You shall receive fortnightly pay and be paid £12.00 per hour. Overtime shall be available sporadically Monday - Friday to cover absence and support...

  • Support Engineer

    3 weeks ago


    Aberdeen, United Kingdom Belcan Full time

    OT Support Engineer Belcan Workforce Solutions has a job opportunity for OT Support Engineer role withour client, a leading engineering company based in Aberdeen location. Operational Technology Support Engineer will be primarily responsible for the provision of 2nd line technical support and low code solution support. As an Operational Technology...


  • Aberdeen, United Kingdom Addleshaw Goddard Full time

    **Who are we looking for?** There is no Addleshaw Goddard type. We are looking for authentic personalities who are aspiring, confident and committed to becoming great lawyers. We want people who want to learn alongside the best in the profession, bringing their energy and passion to our team and our clients. Law students from their penultimate year or...

  • Operational Technology Support Engineer

    Found in: Talent UK C2 - 2 weeks ago


    Aberdeen, United Kingdom Bilfinger Full time

    Operational Technology Support Engineer  Location: Aberdeen  Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a...