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Service Advisor, Porsche Centre Tonbridge

1 month ago

Tonbridge, United Kingdom Lind Group Holding Company Ltd Full time

A fantastic opportunity has arisen for a Service Advisor to join our highly successful team at Porsche Centre Tonbridge.

Standard customer service is not enough here at Porsche Centre Tonbridge and we’re looking for someone who is self-motivated with outstanding customer service who can actively promote and endorse the high standards and corporate image of Porsche at all times.

Please note that previous experience as a Service Advisor within the motor trade is essential to this role.

**Responsibilities Include**:

- Achieving targets for hours sold
- Maintaining records and processing accurate Warranty Claims
- Representing the Porsche brand with expert knowledge and delivering excellent customer service through honest guidance
- Maintaining and building close relationships with new and existing customers
- Helping to sell through efficient management of the workflow and scheduling of the diary
- Creating a memorable experience for the customer from enquiry through to completion of the work on their vehicle
- Taking responsibility for customer vehicles, keys and workshop parking
- Keep the customer informed every step of the way throughout the time that we are caring for their pride and joy.
- Using your knowledge to advise customers on repairs, with the aid of Technicians

**Key Attributes**:

- First Class can do Attitude
- A Team Player
- Excellent Attention to Detail
- Great Computer Skills
- Have a Methodical Approach
- Are Approachable and Honest
- Excellent communication not only with Customers but to the wider Tonbridge team

**Desirable**:

- Passionate & Energetic
- Efficient Time Manager
- Good mechanical knowledge of Porsche cars
- Experience with using a showroom CRM system and/or DMS such as Kerridge

**Benefits**:

- Bonus potential
- 22 days holiday rising with service, plus bank holidays
- Onsite parking
- Employee Assistance Programme
- Brand training
- Entry level Healthcare, powered by AXA

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