Cancer Support Manager

3 weeks ago


Basingstoke, United Kingdom RecruitmentRevolution.com Full time

Fantastic opportunity for an articulate and empathetic Cancer Support Manager to join our fabulous team.

We are a practical, positive and progressive bunch of people all passionate about building a great business around these values.

If you share these values, if you think you can help us succeed in delivering better outcomes for those affected with cancer, and if you want to be part of a motivated team determined to make a real difference, Reframe is the place for you.

**Cancer Support Manager**
**Home Based with weekly office attendance (Basingstoke HQ /) when needed and occasional travel to supplier/customer**
**£24,000 - £27,000**
Plus Contributory Pension Scheme, Life Assurance, Company Sick Pay, Access to Company Support Services, 25 Days Holiday Plus Bank Holidays and Your Birthday Off
Hours: 09:00 - 17:30 weekdays: open to proposals for job shares and flexible working patterns

About Us:
**We are a ne**w kind of digital health company that is transforming the way individuals experience healthcare in the UK.

We deliver proactive, individualised and ongoing support, offering peace of mind to more than 800,000 people. Founded in 2012 to support people impacted by cancer, our innovative approach combines technology, data and outstanding service to care for peopleon their own terms.

Some of us have roots in the NHS, some come from private medical providers. Collectively, we’re passionate about reducing the ripple effect of cancer on individuals and their loved ones. We support individuals in the moments that matter, whenever they matter,so they don’t have to feel alone on their cancer journey.

We are wholly invested in delivering better outcomes from cancer for people and business.

**The Cancer Support Manager role**:
We are looking for a Cancer Support Manager to join our Client Support Team (CST) as the dedicated point of contact for our assigned portfolio of clients, providing emotional and practical support based on the individual client’s needs.

As a Cancer Support Manager, you will build a supportive relationship with each client and work closely with the Cancer Nurse Specialist assigned to the client to deliver the client’s personal support plan, ultimately enabling them to achieve their goals.
The Client Support team is friendly, warm and down to earth, providing a support community when people need it most. As a team we empower people with information, advice and new ideas, clarifying their options or giving them the confidence to move forward andmeet their goals.

**Key Responsibilities**:
+ Deliver outstanding client experience throughout our relationship with each client
+ Tailor each client’s experience to suit their personal needs and circumstances
+ Maintain client confidentiality at all times
+ Work closely with Client Advisors to ensure that onboarding is well managed
+ Proactively manage active clients and follow up appropriately to meet their needs
+ Respond in a timely manner to client phone calls, chats and other messages
+ Signpost clients to relevant services, resources and other sources of information
+ Identify and book relevant services on behalf of clients when requested
+ Organise, book and manage appointments, tests and imaging
+ Collect and collate medical records, imaging and pathology samples when required
+ Ensure client records are appropriately managed in BMS and accurately reflect the current status of the case at all times
+ Take part in case reviews and identify opportunities for service improvement
+ Take part in customer meetings as part of sales or customer service discussions
+ Carry out project work to further enhance team knowledge and our service offering

**About you**:
+ Demonstrated experience of delivering excellent customer experience and quality of service within a health related, multi-channel environment
+ Articulate with effective listening and communication skills, an engaging telephone manner and the ability to build relationships from first interaction
+ High degree of emotional intelligence with the ability to manage very sensitive conversations with individuals going through challenging times
+ Demonstrate behaviours that promote our values
+ Ability to prioritise and manage time effectively, adapting to changing workload and new challenges as the business grows
+ Ability to self-manage and make decisions, but ready to ask for help when needed
+ Committed to completing tasks with good attention to detail
+ Excellent IT skills with the aptitude to develop these further across new technologies
+ Confident to speak up, make suggestions and offer solutions
+ Open to new challenges with a desire for personal development and independent learning to build your knowledge and skills

It’s not all about work - we enjoy a little get together when we can and have regular company events - encouraging a happy workforce is a big part of our culture.



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