Systems Administrator

3 weeks ago


Reading, United Kingdom AllPoints Fibre Full time

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

We are on a missions to create a wholesale network that can serve millions of homes and businesses connect to a better digital future.

To help us achieve this mission we need a **_Systems Administrator_**_ _to take us on this journey.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect
- ...And if you don’t meet any specific requirements of the role, we’d still like to hear how you’d get the job done_

**What you will be doing**:
Administrative ticket management using Servicedesk pro by proactively managing, analysing and distributing incoming internal tickets to the appropriate teams, triaging and escalating where necessary. Manage access and authorisation requests, data inputting and general adhoc administrative tasks to the Systems Analysis team.

Ownership of the CMDB database of all systems, ensuring correct data input and analysis. Research and produce documentation on existing systems to align with budgets, licensing and future company requirements.

Report building and scoping out future reporting requirements.

Experience using Microsoft tools such as Office 365, Excel, Word & Sharepoint. Experience using Servicedesk pro, Atlassian (Jira and Confluence) is desirable but not essential.

**About you**:
You will be a detail orientated and data driven person who enjoys working in a fast paced team environment. You will enjoy troubleshooting and problem solving with a proactive mindset and be able to prioritise your workload. You are a confident communicator both written and verbal and enjoy collaborating cross-departmentally.

We are looking for someone who is keen to learn and grow with our organisation, enjoys working with systems and data and wants to grow their career in the Systems Analysis space.

**What we offer / what you get in return**
- Wellness support - We offer an extensive Employee Assistance Program (EAP), private medical insurance, dental cover, eyecare vouchers, income protection insurance, group life insurance, and more.
- Financial wellbeing - In addition to the support provided by our EAP we offer a contributory pension, income protection insurance, group life insurance alongside other benefits.
- Time out - All our employee's start with us on 30 days annual leave allowance (pro rata) plus bank holidays. We also have enhanced leave plans should you become unwell or need to take time off for parental leave.

**Next steps**

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here


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