Receptionist/administration Assistant
2 weeks ago
**RECEPTIONIST/ADMINISTRATION ASSISTANT**
**LONDON W2**
**SALARY UP TO £28,000 DEPENDING ON EXPERIENCE**
Our client is a well-established, charitable organisation providing counselling and psychotherapy services for individuals, couples, adolescents, children and families through a strong, diverse community of over 100 counsellors and psychotherapists practisingat the centre.
They are now looking for an energetic, friendly and organised Receptionist for a busy reception desk in their therapy centre in Little Venice.
**Basic set of tasks you'll be in charge of**:
- Greet people entering the building
- Direct people to waiting room / bathrooms / meeting rooms
- Answering queries from the public and customers / provide information to callers
- Answering calls and take and relay messages and screening phone calls
- Keeping the reception area tidy
- Looking after the 'interview/assessors' book and scheduling appointments
- Ensures knowledge of staff movements in and out of the building
- General administrative and clerical support
- Prepare letters and documents
- Receive and sort mail and deliveries / receipt of courier parcels
- Placing orders with suppliers and managing the delivery of the items
**Desirable qualities a receptionist should have**:
An outgoing personality
- Good written and spoken communications skills / verbal and written communication skills
- The ability to stay calm under pressure / stress tolerance
- Good organisational skills - organising and planning
- Be discreet and tactful and keep boundaries
- Be courteous but firm when dealing with difficult customers
- A good memory for faces - regulars like to be remembered
- Efficient and well organised
- Self-motivated and able to use initiative
- Confident when using office equipment (shredder, printers, copier)
- Knowledge of customer service principles and practices
- Keyboard skills
- An interest in the organisation
- Professional personal presentation
- Attention to detail
- Reliability and good timekeeping
**Person Specification-Essentials**
- Experience of administrative roles
- Ability to represent the organisation and to promote the aims of the Centre to visitors
- Have an understanding of mental health issues and be sympathetic towards people with mental health issues
- Commitment to the principles of equal opportunities
- Good knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
They require someone with excellent organisational skills, communication skills and the ability to work with people from a multitude of backgrounds. Demonstrating a high standard of personal responsibility, self-motivation and professionalism
Should this excellent Receptionist/Administration Assistant role be of interest to you, please submit your CV to Anna Maguire.
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