Patient Access Administrator

2 weeks ago

Uxbridge, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full time

Would you like to join our pool of temporary admin staff and have the opportunity of working and gaining experience in various departments throughout the Trust?

To work as part of the OAC team to undertake all administrative duties required to provide a centralised outpatient appointments service to the Trust and its patients. This includes, but not limited to, various methods of booking specific to various specialities - partial booking, electronic booking and direct booking. To support the achievement of the Government access targets and meet 18 week RTT standards (under direction of Outpatient Appointment Centre Manager). To be proactive in use of statistical information daily from iReporter, LUNA and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

1) Ensure that all appointments are booked in line with the current Patient Access Policy and booking criteria.
2) To take on specialised responsibility for multiple specialities on a rotational basis
3) To answer all written and telephone queries, and resolution within specified timescales, recording and reporting the query details on PAS and response times will be part of this role.

4)To proactively record, analyse and report on Outpatient Demand vs Capacity figures (paper and eReferral Service) to ensure all capacity issues are highlighted to Service managers within the timescales agreed
5)To analyse and action the reports of the appointment reminder system
6)To manage and escalate capacity issues of ‘Appointment Slot issues’

7)To work independently to defined policies and procedures, managing own workload, record and solve issues. Escalate complex issues and share ideas / suggestions to the Coordinator and Deputy Head of Patient Access

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