Administrator

6 months ago

Andover, United Kingdom Bluetownonline Ltd Full time

**Job Title**: Administrator

**Location**: Andover

**Salary**: £24k - £27k

**Job Type**:Permanent, Full Time

**About us**:
Tradebase is a fast-growing specialist contract supplier of sanitary ware, working with Mechanical, Maintenance & Construction contractors. We provide extensive sanitaryware project management services, working with contracts managers and site personnel to ensure that both Brassware & Chinaware products are on site, in full, undamaged, first time.

**About the role**:
**Duties and Responsibilities**:
Calls
- Answer incoming calls from customers
- Take customer orders
- Take customer quotations
- Take overflow calls (inter department co-operation)

Ticket(s)
- Raise tickets off the back of incoming Customer Service calls, follow these through to completion. This involves speaking with customers as well as suppliers to source replacement products and parts.
- Address raised tickets through to comprehensive resolution using the "5 whys" method
- Meet Operations Director & Supervisor on a weekly basis to discuss operational issues and resolutions
- Create internal tickets to drive change and improve performance

Customers
- Amend customer orders (support and advise where applicable)
- Manage customers' expectations by advising lead times and updates on back-order products
- Pass on all order amendment details to warehouse operations team
- Advise customers of current promotions
- Assist customers with alternative stock availability / solutions
- Deal with customer issues in a timely manner

Other
- General office / admin duties
- Speak with supplier's ref alternative products if lead times are long
- Chasing certain purchase orders, if a delivery into us is delayed as an example
- Assist with identifying process improvements for order processing, complaint resolution and error reductions
- Help raise initiatives and ideas to ensure we provide a world class customer experience

**About you**:

- Be passionate about the customer
- Be able to work under your own initiative and work as part of a team
- Have an enthusiastic can-do attitude and friendly personality
- Be confident in using computers
- Experience in customer service, being the first point of contact. Provide a professional service to all our customers is essential
- Strong written and spoken communication skills
- Proficient computer skills - Microsoft Office Suite & Ticketing Software
- Enthusiastic attitude
- Self-motivated

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Free Gym Membership
- 20 Days Holiday Plus Bank Holidays

Please click the**APPLY** button to submit your CV for this role

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