Call Center Supervisor
6 months ago
Call Center Supervisor
**Duties**:
- Supervise a team of call center representatives to ensure efficient and effective operations
- Monitor and evaluate call center performance, providing feedback and coaching as needed
- Develop and implement strategies to improve call center productivity and customer satisfaction
- Analyze call center data and generate reports on key metrics
- Collaborate with other departments to resolve customer issues and improve processes
- Conduct regular team meetings to communicate updates, goals, and expectations
- Maintain a positive work environment that fosters teamwork and professional growth
Qualifications:
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written
- Proven experience in call center operations, including supervising a team
- Ability to analyze data and make informed decisions based on findings
- Strong problem-solving skills with the ability to think critically and creatively
- Proficient in using call center software and tools to manage operations
Note: This job description is intended to provide an overview of the responsibilities and qualifications for this position. It is not exhaustive, and additional duties may be assigned as required by the needs of the company.
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00 per year
**Benefits**:
- Company pension
- Free or subsidised travel
Schedule:
- Monday to Friday
Ability to Commute:
- Weston-Super-Mare (required)
Ability to Relocate:
- Weston-Super-Mare: Relocate before starting work (required)
Work Location: In person
Reference ID: Call Centre Supervisor
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