Control Room Operator
1 month ago
MacRail is a market leading company that promotes safety and welfare on worksites across the United Kingdom who are committed to providing cutting-edge solutions to maintain the health and safety of infrastructure staff.
MacRail has been dedicated to improving worksite management by implementing effective planning, adequate supervision, and clear communication and are part of the Munnelly Group who are a leading UK construction infrastructure support services group.
An opportunity to join their operating team as a Control Room Operator on a zero hour contract has become available.
ROLE PURPOSE:
Covering various shifts of either (Apply online only)or (Apply online only) in MacRail's control room you will be responsible for entering staff onto the MacRail website register and remain in contact via telephone with supervisory personnel on active worksites to ascertain who is working when and where providing an overall effect of creating a complete register for all track access at all levels.
You will be the single point of contact for any issues regarding the use of the MacRail system to site based personnel out of hours and provide technical support to Site Access Controllers in the field. You will also offer first line support to any users of Worksite 360 and Fatigue 360.
KEY RESPONSIBILITIES:
1. Access Recording
* Sign in and out personnel on all worksites that do not have a dedicated Site Access Controller and register any personnel who are not already on the system
2. Update Reporting
* The works supervisor will make contact periodically to report work progress, plant movements, Close Calls, Accidents and Incidents. Repeat the message back to them to ensure it is understood correctly. Record on the appropriate worksite.
* Enter (missed) SAC sites onto system and any information from Race Cards onto Worksite 360
3. Quality Control – SAC Support
* Ensure that all diaries, schedules, maintenance reports, train reports and personnel registers are correctly completed on Control Room and SAC sites. Check at least once an hour or as other duties allow and deal directly with any errors
* Identify the need for, and conduct, Risk Assessments on SAC overruns or breaches of 12/14 hr rules.
* Provide out-of-hours support to any site access controllers who are experiencing technical difficulties and/or connection issues with the website. If issue can’t be resolved, assist the SAC as necessary in completing their tasks such as diary entries, checking Sentinel card details, entering workers onto the register etc.
* Make alternative arrangements for SAC or Control Room cover when sickness/absence reported at short notice
* Chase up workers flagging up Amber to ensure they do not exceed their hours.
4. First Line of Support
* Offer a First Line of support to clients that use Worksite 360 and Fatigue 360. The control room will provide front line customer support for the tools that we use.
* Provide technical support to on site based MacRail staff and raise help desk tickets for any issues that are not resolved.
* Provide training and support in a call centre environment to any queries and concerns regarding software that MacRail provides.
* Be a part of a 24/7 on call service and report on all unresolved technical issues through the correct channels.
5. Reporting
* Monitor site updates to identify if a site is falling behind the planned time or a possession hand back time is under threat. Take appropriate and immediate action as directed to rectify this.
* Ensure all work progress, accidents/incidents and any other relevant information are entered onto the MacRail System using the site diary, site schedule and system reports to build up as detailed a database as possible.
* Assist in the preparation and delivery of a handover for the next shift.
* Liaise with Client Contacts, On Call Managers and third parties as directed by your Supervisor.
* Add safety critical information (Close Calls, Accidents/Incidents) to the client’s in house system.
6. Additional Duties
* Keep a log detailing all events arising during the course of a shift, compiling information and briefing as a handover to the next shifts operator
* Provide initial on call support, acting as company representative and decision maker outside of office hours, referring to the level 1 on call manager if required
* Train, assist and mentor new operator’s
* Undertake fire warden duties outside of office hours, ensuring all staff leave the Control Room if the fire alarm sounds and contact the emergency services and level 2 on call in case of a fire
* Monitor and contact lone workers hourly.
* Escalate technical issues to the I.T team via helpdesk.
* Flag important information to Management via the diary review too and liaise with Operations to notify them of SAC changes, cancellations, overruns and accommodation bookings.
PERSON SPECIFICATION:
* Good clear verbal communication (fluent in the English language)
* Quick and clear written communication (excellent spelling and grammar)
* Professional demeanour
* Understanding of the phonetic alphabet
* Sound IT and typing skills
* Excellent organisation skills
Previous experience of working in a call-centre or office environment is beneficial
-
Control Room Operator
3 weeks ago
Weston-super-Mare, United Kingdom City Calling - Recruitment Agency and Jobs in Harr Full timeMacRail is a market leading company that promotes safety and welfare on worksites across the United Kingdom who are committed to providing cutting-edge solutions to maintain the health and safety of infrastructure staff. MacRail has been dedicated to improving worksite management by implementing effective planning, adequate supervision, and clear...
-
Control Room Staff
4 days ago
Weston-super-Mare, North Somerset, United Kingdom City Calling - Recruitment Agency and Jobs in Harr Full timeAbout This Role:We are recruiting a Control Room Operator to join our team at MacRail, a leading provider of infrastructure management services. As a key member of our operations team, you will play a critical role in ensuring the smooth functioning of our control room, supporting the health and safety of our staff, and maintaining the integrity of our...
-
Control Room Operator
7 months ago
Weston-super-Mare, United Kingdom Macrail Systems Ltd Full time**Job description** Due to expanding growth, MacRail are recruiting for a Control Room Operator, who seeks casual working hours, as well as picking up available overtime. The contracted hours we offer is Friday, Saturday and Sunday 18:00 - 06:00 in our office in Weston-Super-Mare. MacRail are the leading site access provider to the railway industry and are...
-
Control Room Supervisor
6 months ago
Weston-super-Mare, United Kingdom Macrail Systems Ltd Full timeMacRail is a market leader in infrastructure site access, providing bespoke and innovative solutions to manage our clients' worksites. We are currently looking to recruit a passionate Control Room Supervisor based in our Weston-super-Mare office to join us on our mission to grow the business. We are seeking an ambitious and motivated person who thrives...
-
Control Room Supervisor
7 months ago
Weston-super-Mare, United Kingdom Macrail Systems Ltd Full timeMacRail is a market leader in infrastructure site access, providing bespoke and innovative solutions to manage our clients' worksites. We are currently looking to recruit a passionate Control Room Supervisor based in our Weston-super-Mare office to join us on our mission to grow the business. We are seeking an ambitious and motivated person who thrives...
-
Eyfs Room Leader
6 days ago
Weston-super-Mare, United Kingdom Teacheractive Full timeJob Title: EYFS Room Leader Location: Portishead Start Date: January Salary: £14 - £18 per day Question 1: Can you capture young minds with your engaging communication style?Question 2: Do you adopt a 'can-do' attitude?Question 3: Do you have a level 3 Early Years or equivalent qualification?TeacherActive is proud to be working with a warm and inviting...
-
Site Access Coordinator
4 days ago
Weston-super-Mare, North Somerset, United Kingdom City Calling - Recruitment Agency and Jobs in Harr Full timeAbout MacRail:MacRail is a leading company that prioritizes safety and welfare on construction sites across the UK, providing cutting-edge solutions to maintain staff health and safety. They focus on effective planning, adequate supervision, and clear communication.Job Opportunity:An opportunity has arisen for a Control Room Operator to join MacRail's...
-
Stock Controller
1 month ago
Weston-Super-Mare, Somerset, United Kingdom Titan Recruitment (South) Ltd Full time €14Job description Job Title: Logistic Operative 00 per hour Hours: 37 hours per week, Day Shifts Titan Recruitment Solutions is hiring for experiencedLogistic Operativesto join our team inWeston-Super-Mare (BS24). We are seeking candidates with a strong background in logistics who are ready to bring their skills to an established, fast-paced environment....
-
Workshop Controller
1 month ago
Weston-super-Mare, United Kingdom CV-Library Full timeWorkshop Controller - Weston-super-mare Salary: £33,000 - £37,000 + potential bonus (~£5,800 annually) Joining Bonus: £2,000 (join by Nov 30, 2024) Hours: Full-time, 5 days per week, no Sundays Job Summary We're looking for an experienced Workshop Controller to manage daily workshop operations, oversee team performance,...
-
Maintenance Operative
6 months ago
Weston-super-Mare, United Kingdom Alfa Travel Full timeAlfa Leisureplex Group has an opportunity for a Hotel Maintenance Operative to join the team at The Anchor Head Hotel, Weston Super Mare. Hotel Maintenance Operative working hours: As a Hotel Maintenance Operative, you will work 20 - 30 hours per week , including weekends and live in accommodation provided with an hourly rate of ...
-
Financial Controller
3 weeks ago
Weston-super-Mare, North Somerset, United Kingdom Trial Balance Full timeWe are seeking a highly skilled Financial Controller to join our team at Trial Balance. As a key member of our management team, you will be responsible for overseeing the daily accounting lifecycle and ensuring the financial performance of our successful motor dealership.The ideal candidate will have experience with Sage accounting software and excellent...
-
Controller of Financial Resources
4 weeks ago
Weston-super-Mare, North Somerset, United Kingdom The Meadowbrook School Full timeThe Meadowbrook School in Weston, MA is looking for a highly skilled Controller of Financial Resources to oversee its financial operations and ensure compliance with relevant standards. This role involves managing financial records, supervising the Staff Accountant, and collaborating with various departments.About the RoleOversee all financial functions,...
-
Credit Controller
8 months ago
Weston-super-Mare, United Kingdom Castelan Full timeAt Castelan, we pride ourselves as leaders in Furniture Care, Insurance and Commercial Services. The country's major retailers, insurers, manufacturers and leisure companies trust Castelan to deliver a high quality, efficient and professional solution to their varied needs. As a Credit Controller at Castelan, your primary responsibility will be to reduce...
-
Accounting & Credit Control Specialist
4 weeks ago
Weston-super-Mare, North Somerset, United Kingdom ADM Full timeJoin ADM, a leading global agricultural leader, and take on the challenge of managing trade finance operations. As an Accounting & Credit Control Specialist, you will be responsible for maintaining the accounts receivable ledger, resolving disputes, and ensuring credit limits are not exceeded.The ideal candidate will have a business administration degree and...
-
Production Operative
6 months ago
Weston-super-Mare, United Kingdom Peppaco Ltd Full time**Company description** Peppaco Ltd part of the Peppadew group is an exciting business venture based in Weston super Mare, producing innovative food products for leading retailers and fast food companies globally. Our focus is to supply the highest quality products that are ethically sourced and produced from Farm to Fork. This cannot be achieved without...
-
Infrastructure Management Specialist
4 days ago
Weston-super-Mare, North Somerset, United Kingdom City Calling - Recruitment Agency and Jobs in Harr Full timeCompany Overview:As part of the Munnelly Group, MacRail offers a range of services to the construction industry, focusing on infrastructure management and support. Their commitment to health and safety sets them apart as a leader in the field.Job Summary:We are seeking a highly organized and detail-oriented Control Room Operator to join our team. In this...
-
Industrial Operations Lead
7 days ago
Weston-super-Mare, North Somerset, United Kingdom Hunter Selection Full timeJob OverviewWe are seeking an experienced and results-driven Industrial Operations Lead to join our team at Hunter Selection. This role involves overseeing production activities, ensuring efficient operations, and implementing quality control measures.The ideal candidate will have excellent leadership skills, strong analytical abilities, and the ability to...
-
Trainee Machine Operator
7 months ago
Weston-super-Mare, United Kingdom Abatec Recruitment Full time**TRAINEE MACHINE OPERATOR** - Production / Manufacturing We are looking to hire a Trainee Machine Operator for our client's Production Team based in Yatton near Clevedon. The purpose of this role is to operate the machine lines safely and efficiently. No previous experience is necessary but good timekeeping and willingness to learn will be essential....
-
Warehouse Operative
7 months ago
Weston-super-Mare, United Kingdom Abatec Recruitment Full timeAbatec is currently looking to recruit a Parts Warehouse Operative for our client based in Portbury, Bristol. - General warehousing and stock allocation - Keeping the stores area clean and free for storage - Controlling stock levels and ensuring stock is submitted on the stock management system - Following all health and safety guidelines - Picking stock and...
-
Stock Room Assistant
7 months ago
Weston-super-Mare, United Kingdom Yours Clothing Limited Full timeYour role as Stockroom Assistant will be to work alongside a team of people to operate a smooth back of house operation. **KEY RESPONSIBILITIES**: - Dealing with the deliveries daily, preventing stock loss and avoiding damage to the product - Working with the store teams to ensure there is full stock availability on the floor to offer a fantastic silent...