Credit Controller

8 months ago


WestonsuperMare, United Kingdom Castelan Full time

At Castelan, we pride ourselves as leaders in Furniture Care, Insurance and Commercial Services. The country's major retailers, insurers, manufacturers and leisure companies trust Castelan to deliver a high quality, efficient and professional solution to their varied needs.

As a Credit Controller at Castelan, your primary responsibility will be to reduce the level of debt owed by the group's customers. You will play a crucial role in maintaining the financial health of the organization by efficiently managing outstanding payments and ensuring timely collection.

**Primary Responsibilities**
- Issuing statements and conducting day-to-day phone chasing of payments for trade and claims debtors.
- Producing Aged Debtor reports for the Finance Director and Head of Finance to monitor the debt status.
- Conducting credit checks on potential customers to assess their creditworthiness.
- Collaborating with various departments within the organization to identify and address business practices that hinder debt collection.
- Posting self-billing and bordereaux invoices, both Premium and Claim related.
- Creating and sending chase letters from the company and debt collection solicitors.
- Referring persistent late payers to higher management for appropriate action.
- Liaising with the sales force to address issues related to late payments.
- Taking court action when necessary to recover outstanding debts.
- Handling customer queries and producing month-end and ad hoc aged debt reports and debtor days analysis.
- Ensuring accurate banking of company monies and cheques with relevant data input in Sage Accounts.
- Managing the sales ledger, reviewing for anomalies, and resolving queries.
- Assisting with credit card transactions for smooth processing.
- Posting Worldpay receipts and managing the issuing of refunds.
- Posting receipts in multiple bank accounts and allocating them in multiple ledgers.
- Assisting the Accountant with bank reconciliation tasks.
- Undertaking other ad hoc tasks as required by management.
- Understanding and operating the Continuous Customer Network Model to uphold culture, customer service, and continuous improvement elements.

**Experience and Technical Skills Required**:

- A solid understanding of relevant legislation and experience in taking bad debtors to court when necessary.
- At least three years of practical credit control experience.
- Previous experience in working under pressure in a methodical and organized manner to meet deadlines.
- Demonstrated persistence and the ability to handle conflict situations with determination.
- Proficiency in Microsoft Excel, and either a good working knowledge of Sage Accounts or a willingness to learn.

**Core Competencies**

A standard of behavioural and technical competencies required of all job roles to help the organisation to achieve a level of excellence.

**Behavioural**
- Communication
- Adaptability
- Problem-Solving
- Treating Customers Fairly
- Personal Drive and Commitment
- Organisation Awareness
- Influencing
- Leadership

**Technical**
- Systems
- Qualifications
- Compliance
- Process and Procedures
- Specialist / Product / Service Knowledge
- Management

**Join Our Team**:


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