Credit Controller
8 months ago
At Castelan, we pride ourselves as leaders in Furniture Care, Insurance and Commercial Services. The country's major retailers, insurers, manufacturers and leisure companies trust Castelan to deliver a high quality, efficient and professional solution to their varied needs.
As a Credit Controller at Castelan, your primary responsibility will be to reduce the level of debt owed by the group's customers. You will play a crucial role in maintaining the financial health of the organization by efficiently managing outstanding payments and ensuring timely collection.
**Primary Responsibilities**
- Issuing statements and conducting day-to-day phone chasing of payments for trade and claims debtors.
- Producing Aged Debtor reports for the Finance Director and Head of Finance to monitor the debt status.
- Conducting credit checks on potential customers to assess their creditworthiness.
- Collaborating with various departments within the organization to identify and address business practices that hinder debt collection.
- Posting self-billing and bordereaux invoices, both Premium and Claim related.
- Creating and sending chase letters from the company and debt collection solicitors.
- Referring persistent late payers to higher management for appropriate action.
- Liaising with the sales force to address issues related to late payments.
- Taking court action when necessary to recover outstanding debts.
- Handling customer queries and producing month-end and ad hoc aged debt reports and debtor days analysis.
- Ensuring accurate banking of company monies and cheques with relevant data input in Sage Accounts.
- Managing the sales ledger, reviewing for anomalies, and resolving queries.
- Assisting with credit card transactions for smooth processing.
- Posting Worldpay receipts and managing the issuing of refunds.
- Posting receipts in multiple bank accounts and allocating them in multiple ledgers.
- Assisting the Accountant with bank reconciliation tasks.
- Undertaking other ad hoc tasks as required by management.
- Understanding and operating the Continuous Customer Network Model to uphold culture, customer service, and continuous improvement elements.
**Experience and Technical Skills Required**:
- A solid understanding of relevant legislation and experience in taking bad debtors to court when necessary.
- At least three years of practical credit control experience.
- Previous experience in working under pressure in a methodical and organized manner to meet deadlines.
- Demonstrated persistence and the ability to handle conflict situations with determination.
- Proficiency in Microsoft Excel, and either a good working knowledge of Sage Accounts or a willingness to learn.
**Core Competencies**
A standard of behavioural and technical competencies required of all job roles to help the organisation to achieve a level of excellence.
**Behavioural**
- Communication
- Adaptability
- Problem-Solving
- Treating Customers Fairly
- Personal Drive and Commitment
- Organisation Awareness
- Influencing
- Leadership
**Technical**
- Systems
- Qualifications
- Compliance
- Process and Procedures
- Specialist / Product / Service Knowledge
- Management
**Join Our Team**:
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