Virtual Team Lead

3 months ago


Worthing, United Kingdom southern water Full time

Job Title: Virtual Team Leader (Customer & Compliance)
Location: Office Based-Falmer or Durrington
Contract Type: Permanent
Hours: Full-time, 37 hours, Monday - Friday

**Salary**: Up to £32,400 depending on experience, skills and qualifications

Are you ready to lead a team of talented Virtual Water Inspectors, shaping the future of customer service in the water industry through cutting-edge technology and exceptional leadership?

We are looking for a skilled and dynamic individual to lead our pioneering team of Virtual Water Inspectors. In this role, you will revolutionize our approach to resolving customer issues by harnessing cutting-edge digital technology.

To succeed in this role, you should have a strong background in the water industry and water supply networks, gained from previous technical positions. Excellent communication skills are essential to effectively lead and understand what creates an exceptional customer experience.

As the Team Leader, your primary focus will be to deliver an exceptional customer experience by leading a team that combines technical expertise with a customer-centric approach.

Using video, imagery, and AI, your team will analyse customer issues and swiftly determine the best course of action for a speedy resolution. This innovative team is set to become a core service, offering an exciting opportunity to shape the future of our organization.

While familiarity with contact centre systems is a bonus, full training will be provided. Additionally, you will receive inbound customer enquiries, offering valuable insight into team performance and contributing to the continuous improvement of the Virtual Inspector role.

Join us now as we revolutionize the industry with our cutting-edge team of Virtual Water Inspectors.

What's in it for You

As well as a salary of up to £32,400 per annum depending on experience, we also offer an extensive package of benefits such as Perkbox discounts, a salary sacrifice car scheme, cycle to work scheme, two paid community volunteering days per year, enhanced maternity/paternity leave, death in service (4x annual salary), employer pension contributions of up to 11% and much more

Do you believe everyone should be accepted for who they are? We do too. That’s why we’re building an inclusive culture and are proud to offer equal opportunities regardless of age, cultural background, disability, gender, marital status, nationality, political belief, race, religion or sexual orientation. We believe the unique perspectives and experiences each of us brings make us stronger.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: Up to £32,400.00 per year

**Benefits**:

- Canteen
- Company pension
- Flexitime
- Free parking

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Worthing: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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