Customer Service Finance Admin Agent

4 weeks ago


Alresford, United Kingdom CKB Recruitment Full time

Do you have some finance, insurance, banking or financial services experience? Perhaps you have general call centre or office experience gained in another area? Or do you have a genuine love of all things pet related? If you can answer yes to any of these, then please read on, as this is a super opportunity to join a business who have ambitious plans moving forward and who love everything pet related

We are working exclusively with a growing Pet Insurance business, near Winchester who are now looking to add to their team with the appointment of a Customer Service Finance Admin Agent. They are a small, but friendly bunch, currently 10 strong in Winchester, where they are based in a stunning barn conversion in Alresford.

**Job Overview**:
As a 1st Line Customer Service Finance Admin Agent in this team, the day-to-day tasks will typically involve the following:

- Initial assessment, triage, investigation and resolution of customer financial incidents and requests
- Contacting customers to collect any outstanding premiums that are due.
- Taking ownership and responsibility of any issues from the start through to a successful resolution or escalation to your line manager
- Maintaining and consistently demonstrating a good working knowledge of company guidelines, processes, practices and procedures
- Managing your time effectively and meeting agreed deadlines
- Assisting the team to achieve all department/team and company KPI’s.

**What they are looking for?**

We are looking for someone with the following skills and experience:

- Financial Administrative Experience (preferred but not essential)
- Confident dealing with regular phone calls with customers to investigate and resolve technical issues.
- Excellent customer service skills
- Strong communicator (written and verbal) with an assured, calm, and concise telephone manner.
- Excellent organisation and administration skills
- Ability to work as part of a team and on own initiative.
- Attention to detail.
- Familiarity with Microsoft Office/Active Directory.

**Salary**: £21-23k pa depending on experience

**Schedule**:

- Monday to Friday (Rota based Saturdays)
- Rota based shifts between 08:30-18:00 weekdays. Saturdays 09:00-13:00

Office opening hours are Monday to Friday - 8:30am-6pm, where you will be required to work shifts (8:30am-4:30pm, 9am-5:30pm and 9:30am-6pm). You will also be required to work 1 in 4 Saturdays 9am-1pm but will be given time off in lieu the following week. They have a hybrid working scheme in place currently - full time agents work from home 2 days a week.

If you would like to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Alresford



  • Alresford, United Kingdom CKB Recruitment Full time

    Do you have insurance, banking or financial services customer service or contact centre experience? Perhaps you have general call centre experience gained in another area? Or do you have a genuine love of all things pet related? If you can answer yes to any of these, then please read on, as this is a super opportunity to join a business who have ambitious...


  • Alresford, United Kingdom CKB Recruitment Full time

    Do you have insurance, banking or financial services customer service or contact centre experience? Perhaps you have general call centre experience gained in another area? Or do you have a genuine love of all things pet related? If you can answer yes to any of these, then please read on, as this is a super opportunity to join a business who have ambitious...


  • Alresford, United Kingdom CKB Recruitment Full time

    **PLEASE NOTE: THE LOCATION OF THIS ROLE IS HAMPSHIRE** Do you have insurance, banking or financial services customer service or contact centre experience? Perhaps you have general call centre experience gained in another area? Or do you have a genuine love of all things pet related? If you can answer yes to any of these, then please read on, as this is a...


  • New Alresford, United Kingdom CKB Recruitment Full time

    **PLEASE NOTE: THE LOCATION OF THIS ROLE IS HAMPSHIRE NOT ESSEX** Do you have insurance, banking or financial services customer service or contact centre experience? Perhaps you have general call centre experience gained in another area? Or do you have a genuine love of all things pet related? If you can answer yes to any of these, then please read on, as...


  • Alresford, United Kingdom Southern Co-op Full time

    We’re looking for a Customer Service Assistant who can make a real difference in their local community Putting U in Southern Co-op   Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or...


  • Alresford, United Kingdom Southern Co-op Full time

    We’re looking for a Customer Service Assistant who can make a real difference in their local community Putting U in Southern Co-op   Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or...


  • New Alresford, United Kingdom Moon Roast Coffee Full time

    **Part Time Customer Support / Office Admin Assistant** Moon Roast Coffee is a multi-ward winning small batch coffee roastery based just outside Alresford, Hampshire in the heart of the Candover Valley This is a fantastic opportunity for someone who would like to work in Specialty Coffee and help with the day to day running of the roastery. This is a part...

  • Finance Assistant

    3 weeks ago


    New Alresford, United Kingdom Max Rollitt Ltd Full time

    Finance Assistant £25-28k pro rata 15 hours per week A fantastic opportunity has arisen at Max Rollitt for an enthusiastic and organized Finance Assistant to join the Max Rollitt at the offices and showroom in Hampshire. This is an important supporting role, to support the Finance Manager. You will be working within a small, friendly, busy team on a...


  • Alresford, SO24, Alresford, United Kingdom Southern Co-op Part time

    We’re looking for a Customer Service Assistant who can make a real difference in their local community Putting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or...

  • Admin Assistant

    3 weeks ago


    New Alresford, United Kingdom BROCKWOOD PARK SCHOOL Full time

    Brockwood Park is run by the registered charity, Krishnamurti Foundation Trust. Two schools, a Study Centre and the Foundation operate under the charity in 39 acres of beautiful grounds, 5 mins drive from the villages of Bramdean and West Meon. Brockwood Park School is an independent boarding school with 70 students aged 14-18 from all over the world....


  • New Alresford, United Kingdom BROCKWOOD PARK SCHOOL Full time

    Working in the Estate and Facilities office, the Facilities Admin Assistant provides administrative support for the operations across the 39 acre estate. Reporting to the Estate and Facilities Manager, the main areas of responsibility are: - Maintenance/Grounds coordination - eg. when staff need support with use of outside services and contractors;...

  • Accounts Assistant

    2 weeks ago


    Alresford, United Kingdom Just Loos.com Ltd Full time

    Just Loos, a leading provider of luxury portable toilets and premium sanitation solutions, is seeking a talented and experienced individual to assist our team with our day-to-day bookkeeping and accounting needs. This role requires accounting experience, great admin and problem-solving abilities, and a flexible attitude. **Roles and Responsibilities**: -...


  • New Alresford, United Kingdom Tate Full time

    Customer Service Administrator Location - Alresford, Winchester Pay rate - £10.50 per hour. Hours - 9:30am - 5:30pm Monday - Friday (during busy times the odd weekend days will be requested). Duration - circa 6 weeks Start date - ASAP Our client is looking for a temporary worker to support them during their busy seasonal period. This is a very...

  • School Secretary

    2 weeks ago


    New Alresford, United Kingdom Brockwood Park School Full time

    Brockwood Park School is a small, friendly, international boarding school and we are looking to appoint a full-time School Secretary for an immediate start. This an extremely varied and busy role in a small office where no two days are the same. We are seeking a good all-rounder: someone with excellent administration skills, great at multi-tasking, can work...


  • New Alresford, United Kingdom New Era Travel Full time

    Are you looking to start a new era in your career? Are you friendly, knowledgeable and passionate about travel? An exciting position as arisen for an *Experienced *Travel Consultant to join our new agency in the affluent market town of Alresford, Hampshire as part of our experienced travel team. As a Senior Travel Consultant, you’ll be helping our...

  • Accounts Assistant

    2 weeks ago


    New Alresford, United Kingdom Just Loos.com Ltd Full time

    Just Loos, a leading provider of luxury portable toilets and premium sanitation solutions, is seeking a talented and experienced individual to assist our team with our day-to-day bookkeeping and accounting needs. This role requires accounting experience, great admin and problem-solving abilities, and a flexible attitude. **Roles and Responsibilities**: -...


  • New Alresford, Hampshire, United Kingdom New Era Travel Full time

    Are you looking to start a new era in your career? Are you friendly, knowledgeable and passionate about travel? An exciting position as arisen for an Experienced Travel Consultant to join our new agency in the affluent market town of Alresford, Hampshire as part of our experienced travel team.As a Senior Travel Consultant, you'll be helping our customers...


  • New Alresford, United Kingdom Southern Co-op Full time

    We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-opSouthern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or...

  • Scheme Co-ordinator

    3 weeks ago


    Alresford, United Kingdom Stonewater Full time

    **Permanent - 25 hours per week** Ellingham Close is an attractive development of bungalows and apartments close to the centre of Alresford. It is a private development for the over 55’s and is managed by a non-resident Manager who is regularly on site. That’s where you come in. As Scheme Coordinator, you’ll assist the Delivery Manager with the...

  • Part-time Cleaning

    2 weeks ago


    Alresford, United Kingdom Maid2clean Full time

    Good rates of pay (self employed only) Qualities we are seeking: Customer Focused - Maid2Clean is a top cleaning agency that clean homes and which highly values our clients. Dependability - This is a flexible role with hours and days to suit but commitment is still priority and once a day and time has been agreed then these should be stuck to. Trustworthy -...