Clinic Manager

3 weeks ago


London, United Kingdom Page Personnel Secretarial & Business Support Full time

Page Personnel is recruiting a Clinic Manager for a Private Medical centre in central London.

**Client Details**

They are a private specialist medical clinic based in central London. There are team of 13 highly regarded Consultants there offering a high quality of patient care.

**Description**
- Manage team of 13 clinicians (psychiatrists, pharmacist, paediatrician and other clinicians) and an admin team of 10 members
- Nurture partnerships with key referrers, clinicians and schools
- Ensuring work flows are monitored and improved between patients, clinicians and the organisation
- Display outstanding customer care capability
- Work with the business owners to develop and execute agreed strategies
- Run marketing campaigns

Lead the administration team weekly meeting
- Oversight of daily task plans
- Senior team meeting including action planning
- Monthly CPD (Continuing Professional Development) meeting with clinicians
- As needed meetings to manage, monitor and improve the organisation
- Become the CQC Registered Manager and Health & Safety Officer
- Work with partners and colleagues to get to CQC "Outstanding" rating
- Generate and present performance and quality KPI data for the senior team meetings
- Lead improvement projects
- Conduct staff appraisals and performance manage staff when necessary
- Recruit and induct new admin staff
- Resolve patient complaints
- Coordinate holiday and sick cover
- Conduct financial audits of revenue/expenses, set budgets
- Accountable for revenue optimisation of diary
- Responsibility for oversight of debt collection by admin staff
- Launch new IT systems and train staff
- Ensure sites are well maintained, coordinate minor repairs
- Escalate any clinical issues to indemnity insurers
- Conduct clinical audits and related process improvements

**Profile**
- Currently a Practice Manager at a private health clinic
- Experience of successfully leading teams remotely
- Currently or previously a CQC Registered Manager
- Highly organised, self-motivated, reliable and responsive
- Excellent communication skills (written and verbal)
- Superb people and conflict management skills
- Commercial mindset; P&L, cost control and marketing experience.
- Flexible with working hours
- Fantastic IT skills
- CQC Registered Managers Award or willing to work towards it
- Stable history in previous roles
- Demonstrated success in leading clinics through growth periods

This is an amazing opportunity to be part of an experienced team and a highly respected clinic with excellent career prospects.

**Job Offer



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